HVAC Customer Experience Coordinator

Job Description

Job Description

Sunshine Air Conditioning is a rapidly growing, residential heating and cooling company whose mission is to create, restore, and maintain indoor comfort and air quality by delivering the highest value products and exceptional service to our customers. We believe in accountability, integrity, innovation, transparency, and loyalty. We perform HVAC Service, Maintenance, Replacements, and New Construction Installation. We are please to share that we also now perform full electrical services as well as water heaters and water treatment services. We are proud that we have a 4.9-star Google rating with over 4,600 reviews! And we just opened our second location in the Groveland/Clermont area!

We are actively hiring for multiple Customer Experience Coordinators to support our growing team in 2 locations:

• Groveland/Clermont office
• Belleview office

Both roles are full-time and play a critical part in delivering Sunshine's "best-in-class" customer experience from first call to job completion.

Our Customer Service Representatives are critical to the success of the company. They are often the first Sunshine representative with whom a customer interacts. A successful candidate will possess the skills necessary to maintain Sunshine's stellar reputation of providing customers with a "best-in-class" experience at every opportunity.

Pay: $18 to $20 per hour based on experience, paid weekly; overtime possible; on-call service is compensated as well

Job Schedule: Typically, Monday through Friday, 8am - 5pm; On-call is likely after a successful training period

Job Summary:

This full-time CSR will interact with Sunshine's customers by addressing concerns and inquiries, resolving complaints, and scheduling Service and Maintenance requests. This position requires patience and strong attention to detail all while providing a "best-in-class" customer experience.

Job Responsibilities (during OJT and beyond):

• Interact with customers via telephone, email, or in person to provide support and information on products or services.
• Maintain technicians' daily schedules.
• Keep customers apprised of the techs' schedule/lead times.
• Resolve customers' concerns and answer customers' questions to the best of your ability.
• Follow communication procedures, guidelines, and policies.

Required Qualifications, Knowledge, and Skills:

• High school diploma or GED
• Ability to prioritize and manage time effectively
• Ability to keep calm and professional in high-pressure or emergency situations
• Ability to answer the phones and communicate with a smile
• Great communication skills (verbal and written) and ability for active listening
• Ability to work well with others in and out of your department
• Computer skills & ability to learn new software
• 2+ years of customer service and scheduling experience
• Service Titan experience preferred but not required
• Knowledge of Residential HVAC is preferred but not required

Why work for us? Our employees are committed to providing our clients with the highest level of customer service, care, and respect. Sunshine Air Conditioning is a family-oriented company that takes pride in treating our team like family. Our close-knit group enjoys celebrating each other's birthdays, work anniversaries, and achievements. As a company that prides itself on low turnover, Sunshine works to create career advancement opportunities for our team members. As a member of the Sunshine team, you can enjoy the following benefits:

• Health Insurance (we cover employee's premium)
• Dental Insurance
• Vision Insurance
• Life Insurance (we cover the premium for a $25,000 policy for each employee)
• Other supplemental insurance available
• Paid Time Off (including 6 major holidays)
• 401k, with up to a 4% Company match
• End of the year Employee Appreciation Party
• Opportunities for bonus
• Gift card on birthday
• Company-provided logo'd shirts

Applicants may apply online or in person. We kindly ask that no phone calls or emails be made regarding this position.

Sunshine Air Conditioning is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.

Candidates will be required to pass a background check upon being given a conditional offer of employment.