Full Time - Snapdragon Stadium Premium General Manager

Job Description

Job Description:\n\nJob Description COMPENSATION & BENEFITS: Salary: $90,000,–$105,000 annually This represents the good faith estimate of the annual salary range we reasonably expect to pay for this position upon hire, based on the selected candidate’s experience, education, skills, internal alignment, and overall business needs. In select cases, and depending on market conditions or exceptional candidate qualifications, compensation may exceed this range, provided it aligns with applicable law and our compensation policies. Aztec Shops offers a comprehensive benefits package that includes a CalPERS defined-benefit retirement plan; a choice of CalPERS medical plans and dental coverage with significant employer contributions for employees and eligible dependents; and employer-paid basic life/AD&D and long-term disability insurance. Eligible employees may also qualify for lifetime medical benefits upon meeting applicable age and service requirements. Additional benefits include 24 days of vacation and 12 days of sick leave annually, paid holidays, up to $5,000 per year in tuition reimbursement, voluntary 403(b) and 457 retirement savings plans, flexible spending accounts, employer EAP including financial wellness resources, and additional employee benefits. Additional information about our compensation scales is available at: SUMMARY: Directly responsible for growth, profitability and effectively managing all day-to-day aspects of the premium operation at Snapdragon Stadium which includes catering, clubs, suites, and in-seat service. ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION: NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.OPERATIONS Oversees the daily premium clubs, suites, catering and in-seat service at Snapdragon Stadium. Understands all premium menus, product offerings, packaging, and pricing. Has strong attention to detail. Manages daily premium operations to ensure that proper procedures and guidelines are in place and followed for provision of quality products and services. Establishes and maintains food quality/production/cost control standards and maintains procedures and methods to ensure compliance with standards. Implements operational plans to achieve profit and growth goals. Monitors unit expenditures. Formulates pricing policies/strategies of menu items according to requirements for profitability of premium operations. Ensure proper cleanliness, repair, and maintenance of foodservice equipment. Working knowledge of Point of Sale (POS) and inventory software. Ensure premium department associates have the tools and supplies necessary to complete their jobs. Monitors and ensures compliance for proper inspections, handling, and storage for all inventories of food, beverage, supplies, linens, and equipment; establishes security/internal controls and sanitation. Ensures all unit audit results score “meets standards” or better. Responsible for ensuring proper alcohol sales and service regulations are in compliance. Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health. Other duties as assigned.STAFFING & DEVELOPMENT Carries out leadership and supervisory responsibilities with a positive and professional approach in accordance with the organization's policies and applicable laws. Provides supervision, leadership, training, and development of staff including but not limited to Assistant General Manager of catering, suites manager, club supervisors, event managers, and all part-time seasonal premium staff. Responsible for recruitment, training, development, and evaluation of managerial, full-time, and part-time staff to include Food Handlers training for all new Snapdragon Stadium employees. Completes and maintains Responsible Beverage Service(RBS) and ServSafe Manager certification. Optimizes staff productivity. Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, Oak View Group management, university personnel, SDFC and SD Wave. Researches, formulates, and recommends new or upgraded policies and procedures.GUEST SERVICES Radiates a positive attitude with all guests that will be infectious and followed by managers/supervisors and other staff. Develops operational strategies to address customer survey results and feedback. Addresses complaints and resolves problems. Holds the team accountable to steps of service to deliver guest service and responds and assists in any departmental guest service issue. Researches, formulates, and recommends new or upgraded policies and procedures. Maintains a consistent presence within premium spaces.FINANCIAL Prepares budgets and financial reports for all premium locations in conjunction with the Executive General Manager. Prepares financial projections and forecasts cost/benefits for new projects. Manage the process for ordering and maintaining all inventories for food and beverage, maintain cost control efforts for labor and waste management. Maintains event history, per capita and usage reports for the year. Oversees execution of required daily reporting and completion of required department reports. Reviews all instances of overages and shortages ensuring proper investigation and documentation has taken place. Job Requirements MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED: The minimum requirement for applicants is a High School Diploma or a General Education Development (GED) degree; bachelor’s degree preferred, preferably in Food Services Management or Business Administration from an accredited college or university with a strong, demonstrated background in management, or any equivalent combination of education and experience. The ideal candidate will have at least 5 years of management experience in the high-volume food service industry, preferably in sports and entertainment venues. In depth food knowledge, and experience with a variety of menus and service styles. Strong alcoholic beverage knowledge and creativity with new drink concepts. Strong communications, time management, computer literacy, and proven leadership skills are required. Strong financial skills, and at least 3 years experience in preparation and analysis of financial Profit & Loss and budgeting. Experience managing a P&L of $10 million dollars and higher. Computer savvy and proficient in Google Workspace and Microsoft Office products. Serve Safe Certified and Management Food Handler Certificate preferred. For alcohol service purposes, 21 years or older is preferred and able to obtain Responsible Beverage Service (RBS) certification. Ability to work flexible hours, including nights, weekends and holidays. This position may involve operating a company vehicle and/or golf cart on university or company property. As such, candidates must have a valid driver’s license and have not been issued more than three moving violations or have been responsible for more than three accidents (or any combination of more than three thereof during the past 12-month period). Applicants must be at least 18 years of age and will be required to provide proof of driving eligibility upon hire. MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS LANGUAGE SKILLS: Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines, and objectives. Requires the ability to read, comprehend, analyze, and interpret general business information, governmental regulations, and technical/trade journals. Requires the ability to write reports and communicate effectively using telephonic, written, and electronic means. Requires the ability to effectively and respectfully present information one-on-one, small, and large group situations to customers, management, and employees of the organization. MATHEMATIC SKILLS: Requires the ability to calculate figures and amounts such as probability and statistical inference. Requires the ability to prepare and analyze numerical figures, create, and interpret spreadsheets. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must be able to read and interpret financial data. REASONING ABILITY: Ability to define problems, collect data, establish facts, draw valid conclusions, and develop solutions/strategies. Ability to interpret an extensive variety of information or instructions with several undefined and some concrete variables. Requires good analytical, quantitative skills, organizational and management skills. MANUAL DEXTERITY: Must be able to utilize a computer. Requires the ability to use a variety of office machines and equipment. PHYSICAL COMMUNICATION: Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds. PHYSICAL DEMANDS: Must be able to operate food service equipment (to include but not limited to) slicers, mixers, knives, ovens, and steamers and office equipment such as computers, copy/scan machines, and fax machines. Ability to move for extended periods within a stadium environment in inclement weather which may frequently require ascending/descending stairs. Must be able to move, lift or carry heavy objects or materials up to 50 pounds. Ability to drive an electric cart on company property. WORK CONDITIONS AND HAZARDS: Work is regularly performed in a loud stadium arena. There may be exposure to loud noises such as crowd cheering, fireworks, announcements, food fumes, alcohol fumes, or airborne particles. The employee typically works outside and can be exposed to extreme heat or extreme cold. Will occasionally work near moving mechanical parts and may be exposed to humid and hot conditions as well as cleaning chemicals. As needed to work outdoors; exposure to varying weather conditions, dust, allergens, work temperatures and noise. SUPPLEMENTAL INFORMATION: The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act pursuant to California Penal Code Section 11166.5. Candidates must be available to work a flexible schedule based on operational needs. This may include opening, mid-day, and closing shifts, as well as night shifts, weekends, and holidays throughout the year. BACKGROUND CHECK INFORMATION: A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops Ltd. Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses. Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check. Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks. Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage. Aztec Shops is a diverse community representing many perspectives, beliefs, and identities. We are committed to fostering an inclusive, respectful culture that promotes open communication, mutual respect, and a sense of belonging, to support the success of both our employees and students.All Aztec Shops programs and activities are open and accessible to all individuals, regardless of race, sex, color, ethnicity, or national origin, and other characteristics protected by law. Consistent with California and federal civil rights laws, Aztec Shops maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.Aztec Shops is dedicated to providing equal opportunity in employment and ensuring that no employee or applicant faces unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin or any other characteristic protected by law. This commitment applies to all aspects of employment, including but not limited to recruitment, hiring, promotion, compensation, benefits, training, job assignments, disciplinary actions, and terminations.Our commitment to equal opportunity ensures that every employee has access to the resources and support needed to thrive and succeed. Aztec Shops complies with Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and other applicable state and federal anti-discrimination laws.For additional information about the SDSU campus policy please visit Affirming Equal Opportunity.