Technical Account Manager

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world's biggest brands.About the RoleThe Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.What You'll DoProvide input to the writing of proposals and Statements of WorkSupport delivery implementation and consulting services to meet Veeam Software solution design and deliverablesProvide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)Assist with assessment and design of solutions as well as post-installation issuesAssist with Veeam Software solution implementation effort estimationCreate white papers, solutions guides, best practices, custom documentation, etc.Deliver onsite knowledge transfer on Veeam Software solutionsDocument configuration and completed activitiesAnalyze installed environments and guide optimal Veeam Software configurationsFacilitate communication between client and Veeam supportIdentify additional needs within the client's environment that can be resolved with Veeam Software solutionsProvide input for improvement of process and documentationOvernight business stays to meet company goals and objectives (travel amount expected 50%+)What You'll BringVMware VCP, Microsoft MCSE or equivalent experiencePrince 2, ITIL, PMP, or equivalent experienceBachelor's Degree in technology required (A combination of education and experience will be considered)Hands-on experience with Veeam's Core productsProven Consulting and Project Management experienceExcellent communication, interpersonal and relationship-building skillsSignificant experience and understanding of virtualization technologies such as VMware and Hyper-VExperience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)Experience with Data Management, Data Protection, Data AnalyticsExtensive experience with Data Center, Business Continuity and Operating SystemsExperience successfully managing multiple simultaneous projects and accountsWorking knowledge of Cloud technologies, capabilities, and protocolsWhat You'll Get25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam CaresPrivate medical, dental, and vision insurance with dependent enrolmentLife insurance with enhanced coverage and global 24/7 protectionIncome protection after 26 weeks, covering a portion of salaryDefined contribution pension plan with employer matchWorldwide travel insurance for business and leisure, with option to enroll dependentsEmployee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programsOpportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops and learning events like our annual Global Day of LearningPlease note: If an applicant is permanently located outside of the United Kingdom, Veeam reserves the right to decline the application for this positionLI-AF1Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.J-18808-Ljbffr Veeam