Road Rescue Call Coordinator

From our headquarters in St. Louis to locations nationwide, we help driven professionals find career paths that promote growth. Join a team that is dedicated to investing in your success. Benefits of Working at Hogan Health Plan Options to Fit Every Family Size Comprehensive healthcare plans designed to meet the needs of individuals and families of all sizes. Coverage that helps keep your smile bright and your vision clear. PTO Upon Hire Enjoy paid time off from day one to support your work-life balance. 401K Matching Program Build your future with our competitive retirement savings plan and employer match. Grow with us through career development and promotion opportunities. Pride in who we are and what we do. Dedication to customers and their needs. Striving to be the one people turn to for their transportation needs. Family - shops helping each other take care of the customer. Julie | Hogan Employee Our Culture in Action With over 105 years of business experience and a family-oriented approach to managing relationships, we foster a culture of care, integrity and trust with our employees, customers and partners. Open Positions View all open Hogan careers and start exploring which career path might be the best fit for you. Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology. Job Summary Coordinates over the road maintenance failures over the phone. Works with customer drivers to ascertain their issue and either resolve the issue to get the truck back running safely or coordinate next steps. Essential Duties and Responsibilities Reviews work orders to assess failures. Assist drivers with roadside failures. Ensures the repair procedure is properly documented. Ensures the manufacture’s criteria is met. Completes the documents required to process claims and forwards them to the manufacturer. Identifies exceptional cases in which may result in special agreements with the manufacturer and completes the required documents and follows up, as needed. Ensures that the amounts claimed correspond to the criteria of the manufacturer. Forwards and monitors all warranty parts requests to appropriate Service Personnel. Maintains maintenance daily planner and work orders. Communicates with customers throughout maintenance breakdown. Corresponds with Safety Department in regard to during the initial assessment. Other duties as required. Requirements High School Diploma or GED preferred 2+ years troubleshooting maintenance issues 2+ years customer service experience Strong listening skills with the ability to ascertain and diagnose issues through questions Strong written and verbal communication skills Proficient in using computer applications Experience in transportation industry preferred Follow us on social media and stay up to date on the latest news and openings at Hogan. Contact Us Want to learn more about working at Hogan? Get in touch, and we’ll get back to you as soon as possible. #J-18808-Ljbffr Hogan