Hospital Medical Scheduler

Job Description

Job Description

Job Objective:

Answers phone in a timely, courteous, and professional manner. Assists callers by providing accurate information, scheduling appointments, taking messages, resolving inquiries to callers’ satisfaction.

Duties and Responsibilities 

Scheduler:  

• Answer/screen/triage incoming phone calls in a timely and courteous manner. Will resolve callers’ inquiries. 

• Schedule appointments and cancellations by phone or email 

• Understands scheduling protocols: hospital, office, ambulatory center, doctors/other providers at each location. 

• Understands all appointments and procedure types and the preps associated with each type. 

• Understands insurance protocols for scheduling and pre-certification. 

• Daily reviews and has working knowledge of physician and hospital schedules. 

• Obtain patient insurance information and enter into computer. 

• Practice appropriate charting methods, including taking appropriate messages. 

• Utilizes computer programs daily (Dial Pad, ggastro, IQueue and AlertMD) 

• Daily task review to submit appropriate PAT and appointment order(s) to corresponding facilities.  

Secondary Job Functions: 

• May be asked to cross cover other duties as assigned. 

• Maintain confidentiality of patient’s personal and financial information by utilizing HIPAA guidelines and regulations. 

• Attend all office meetings or in-service as required. 

Knowledge, Skills, and Abilities 

• Knowledge of medical terminology 

• Ability to communicate with diversified levels of patients, staff members as well as external providers and/or agencies. 

• Ability to organize work material to ensure accuracy of job performance. 

• Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping 

• Skills to use a personal computer and various software packages, including internet. 

• Skills to handle a multi-line phone system. 

• Ability to establish priorities, work independently, and proceed with objectives with little supervision. 

• Ability to handle and resolve problems. 

• Neat appearance, professional demeanor, and pleasant phone voice. 

• Fluent in English. 

Credentials and Experience 

• Must have a high school diploma or equivalent. 

• Prefer at least 2 years experience working in a medical environment. 

Special Requirements 

• Willingness to learn new tasks, be cross trained within the office, and be flexible with workload to help office flow, assisting peers as needed. 

• Flexibility in working hours with willingness to work occasional overtime. 

Physical Demands 

• Must be able to sit (frequent), stand (frequent) walk (frequent), stoop (frequent), bend over (frequent) and type on keyboard (frequent). 

• Ability to communicate in person (occasional) and by phone (frequent). 

Work Environment 

• Medical office requiring on site training with remote work privileges.