Counter Sales Support Specialist

Electric Supply Center (ESC)/NorthEast Electrical is seeking a Full-time, Counter Sales Support Specialist to join our team in Woburn, MA!

Hours:  Monday-Friday 8AM to 5PM

Salary: $20 to $25 per hour

There’s a Place for You at ESC/NorthEast Electrical 

A career at ESC/NorthEast Electrical is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. ESC/NorthEast Electrical offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout the Northeast and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe. 

Being “Powered by Difference” means we respect and value diverse perspectives. Within ESC/NorthEast Electrical we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.  

The Counter Sales Support Specialist plays a critical role in supporting customer will-call operations at the Woburn Branch and Woburn CDC. This position serves as a primary point of contact for customers picking up orders and is responsible for delivering exceptional customer experience through accurate, efficient, and professional service.

The ideal candidate possesses strong customer service skills, knowledge of electrical products, proficiency in Eclipse, and the ability to collaborate effectively with sales and operations teams to ensure customers receive complete and accurate orders in a timely manner.

What a day in this role looks like:

• Greet customers and assist with will-call pickups from the Woburn Branch and other branch locations.
• Retrieve and stage materials from the will-call area for customer pickup.
• Assist customers with loading products into trucks, vans, and other vehicles as needed.
• Process order modifications, including adding, changing, or removing items from customer tickets.
• Process customer returns and issue credits accurately and efficiently.
• Utilize Eclipse software to manage customer transactions and order updates.
• Coordinate closely with branch sales personnel, warehouse, and CDC operations teams to ensure order accuracy and completeness.
• Resolve customer inquiries professionally and with a strong service-oriented mindset.
• Maintain a safe, organized, and efficient will-call area.
• Support branch and warehouse operations as required to meet customer needs.

What we are looking for you to bring to us:

• Strong customer service and interpersonal skills.
• Working knowledge of electrical products and industry terminology.
• Proficiency with Eclipse ERP software.
• Ability to work effectively in a fast-paced, customer-facing environment.
• Strong attention to detail and commitment to accuracy.
• Ability to collaborate with multiple departments to achieve customer satisfaction.
• Reliable, professional, and solution-oriented approach to customer interactions.

Physical Requirements

• Ability to lift, move, and transport electrical products, including wire, conduit, pipe, boxes, and other materials.
• Ability to stand, walk, and perform physical tasks throughout the workday.
• Ability to safely assist customers with loading materials into vehicles

What We Offer You

We offer great family-friendly benefits to full-time associates: 

• Opportunity to become a shareholder 

• Employer-paid short- and long-term disability 

• Employer-paid life insurance for spouse and dependents 

• Robust wellness program 

• Gym reimbursement 

• Employee Assistance Program (EAP) 

We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.  

Learn More About Us

Get to know us on LinkedIn, Facebook, Instagram, and YouTube, and learn how we’re “Powering Progress for Future Generations.”

Learn more at 

NorthEast Electrical is part of the Sonepar family of brands: 

Equal Employment Opportunity Statement 
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. 

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call View phone number on career.sonepar.com or email  View email address on career.sonepar.com .
EEO is the Law 
Applicants and employees are protected under Federal law from discrimination. To learn more,  Click here . 
Pay Transparency Non-Discrimination Provision 
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,  Click here .