Personal Lines Account Manager

About the Role We're looking for a Personal Lines professional to service, retain, and grow a book of personal insurance clients. You'll handle day‑to‑day service needs, guide customers through coverage decisions, and ensure a smooth, positive experience at every touchpoint. This position is onsite. Responsibilities Conduct annual protection reviews and recommend coverage updates. Support clients through the claims process and coordinate with carriers. Manage policy changes, renewals, and endorsements accurately. Address cancellation inquiries and help retain clients through problem‑solving and clear communication. Maintain clean, up‑to‑date client records and prepare required documents (ID cards, certificates, schedules, etc.). Provide general customer support—including phone coverage, mail handling, and documentation duties. Stay current on products, carrier updates, and licensing/CE requirements. Qualifications 3+ years of personal lines agency or brokerage experience. Personal lines license. Strong customer service, communication, and follow‑through. Ability to handle complex or stressful situations calmly and professionally. Solid understanding of billing impacts and policy transactions. Professional phone etiquette and strong attention to detail. Compensation and Benefits Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Equal Opportunity Employer Statement Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io. Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. #J-18808-Ljbffr Vaco