Customer Service Representative

Customer Service Representative Department: Customer Service Employment Type: Full Time Location: NHQ Compensation: $16.00 - $18.00 / hour Description Lee’s Summit, MO Monday–Friday | 6:30 AM – 3:30 PM $16–$18/hr (based on experience) We’re looking for someone who is organized, responsive, and comfortable on the phone to join our team in a customer-facing office support role. This position is the first point of contact for customers and plays a key role in keeping communication clear, handling inquiries, and supporting internal teams with project coordination and paperwork. What You’ll Be Doing Serve as the first point of contact for customers Handle inbound and outbound calls (toll-free and direct) Respond to customer inquiries quickly and professionally Resolve questions and concerns Perform customer verification Route requests and unresolved issues to the appropriate team Track and document customer interactions, comments, and concerns Maintain and update customer records and databases Coordinate with internal departments and employees Support project approvals and paperwork processing Process payments (ACH, credit card, deposits, etc.) Use T-Mobile Dialpad for communication What We’re Looking For 1+ years of phone-based customer service or administrative experience 1+ years working in a professional office environment Experience with Microsoft Word and Excel Key traits: Willing to learn Strong multitasker Clear communication and phone presence Upbeat and personable Benefits Healthcare (eligible 1st of the month following 60 days of employment) 401K (eligible first of the next quarter after one year of employment) #J-18808-Ljbffr