Collision Estimator

Collision Estimator

A Collision Estimator is responsible for accurately and efficiently appraising vehicle damages to determine the cost of repairs for the customer or insurance companies:

• Writes complete estimates/supplements in accordance with company and insurance guidelines with an emphasis on repairing versus replacing parts.
• Takes clear and accurate photos of damages.
• Orders parts, checks availability and ensures that we receive the accurate discount from all vendors.
• Documents and tracks vehicle progress throughout the entire repair process. Updates statuses in the production schedule.
• Assigns labor to Technicians and Painter.
• Educates the customer about the collision repair process; including insurance claims, processing, payment procedures, repair techniques, repair needs and approximate repair time.
• Conducts daily meetings with front office staff to ensure accurate updates on vehicles are provided.
• Finalizes and line matches supplements prior to vehicle delivery.
• Confirms the insurance supplements are scanned and attached to estimating system.
• Pre-closes files for delivery.
• Verifies the exceptions tab in the estimating system throughout the repair process.
• Ensures all parts have been received and invoices are posted.
• Confirms all labor has been assigned accordingly.
• Ensures vehicles are inspected for quality control before vehicles are delivered to customers.
• Delivers vehicles, explains areas of the vehicle that were repaired and answers any questions the customer may have.
• Prepares file for final bill upload.
• Makes sure correct verbiage is used on estimate for final billing.
• Documents in notes that you have completed the file and uploads for billing.
• Requires little to no experience in discipline.
• Conducts routine tasks as directed.