HVAC Apprentice

Job Title: hvac Service Manager
Job Description
The Service Manager oversees technicians and supports the daily operations of the service department within a commercial and industrial HVAC organization. This role ensures efficient scheduling, strong technical support, and excellent customer service while maintaining safety standards and supporting the professional growth of service technicians.
Responsibilities

• Oversee and manage service technicians, providing day-to-day leadership and direction.
• Schedule service calls and coordinate technician assignments to ensure timely and efficient service delivery.
• Handle customer requests and inquiries, ensuring clear communication and high levels of customer satisfaction.
• Manage dispatching and scheduling activities, including prioritizing service calls and aligning resources.
• Provide technical support to field service technicians, assisting with troubleshooting and complex service issues.
• Develop, implement, and refine training programs for service technicians, based on their needs and requests.
• Offer on-the-job support and training for technicians to enhance their skills and performance.
• Maintain strong customer relations through professional communication and follow-up on service work.
• Oversee billing processes, including reviewing service work, creating estimates, and ensuring accurate invoicing.
• Assist with inventory management by ordering, tracking, and maintaining parts, tools, and equipment.
• Coordinate and schedule subcontractors to support service operations when needed.
• Ensure compliance with safety regulations and company policies within the service department.
• Monitor and maintain adherence to commercial and industrial HVAC service standards and best practices.

Essential Skills

• At least 10 years of experience in HVAC field service, with strong experience in commercial and industrial systems.
• Strong knowledge of commercial and industrial HVAC systems, including service, maintenance, and troubleshooting.
• Demonstrated ability and willingness to train and mentor new technicians.
• OSHA 10 certification.
• EPA certification.
• Proficiency in troubleshooting HVAC and related electrical systems.
• Experience in dispatching, scheduling, and coordinating field service operations.
• Ability to provide technical support to field technicians on active jobs.
• Strong customer service and communication skills for managing customer requests and relationships.
• Reliable transportation to support occasional field work and site visits.
• High school diploma or equivalent.

Additional Skills & Qualifications

• Associate degree or higher in a related field is preferred.
• Experience managing a service department within a commercial or industrial HVAC environment.
• Ability to develop and refine technician training programs based on performance and feedback.
• Experience overseeing billing, estimates, and administrative aspects of service operations.
• Strong organizational skills for managing inventory, parts, tools, and equipment.
• Ability to coordinate and schedule subcontractors to support service activities.
• Knowledge of safety regulations and best practices in HVAC service environments.
• Comfort working in both office and field settings.

Why Work Here?
Employees benefit from competitive compensation aligned with experience, paid time off, and holidays that support work-life balance. Comprehensive benefits, including medical, dental, HSA, and 401(k), provide long-term security and well-being. Team members enjoy opportunities for professional development, continuous learning, and growth within a supportive and technically focused environment.
Work Environment
The role is primarily office-based, with approximately 70% of the time spent in the office managing operations, coordinating technicians, and handling customer and administrative tasks. Around 30% of the time is spent in the field, supporting technicians on job sites and engaging directly with service activities. The environment centers on commercial and industrial HVAC technologies, requiring regular interaction with parts, tools, and equipment, as well as adherence to safety regulations and industry standards.
Job Type & Location
This is a Permanent position based out of Rochester, NY.
Pay and Benefits
The pay range for this position is $40.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Rochester,NY.
Application Deadline
This position is anticipated to close on Aug 17, 2026.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.


Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.