Patient Care Coordinator

Job Title

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Job Description

Schedule: Monday to Friday from 8:00 am to 5:00 pm CST

Location: Position is remote; if live within 50 miles of a corporate office, switch to hybrid model

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Answers phones and schedules screening appointments for patients and providers using the scheduling system.
• Supports outbound patient follow-up calls, including return calls, appointment reminders, and rescheduling as needed.
• Schedules patient visits in accordance with established access-to-care standards, including post-discharge appointment timeframes.
• Maintains accuracy of scheduled appointments, ensuring correct visit type, facility type, and patient eligibility are reflected in the system.
• Assists with day-to-day maintenance of provider schedules, including administrative blocks, PTO, meetings, and training sessions.
• Coordinates rescheduling efforts related to provider availability changes, cancellations, or operational needs.
• Follows up on patient no-shows and missed appointments to support continuity of care.
• Monitors shared team inboxes and task queues, routing messages, requests, and documentation to the appropriate internal teams according to established workflows.
• Processes referrals and confirms receipt to ensure documentation is complete, accurate, and appropriately routed.
• Requests and manages medical records electronically in compliance with organizational policies and regulatory requirements.
• Conducts patient outreach in accordance with established protocols for patients who are difficult to contact or unable to be reached.
• Documents work clearly and accurately in the EMR and other systems in accordance with Care Coach Connect policies and procedures.
• Demonstrates professionalism, courtesy, and sensitivity when interacting with patients, caregivers, providers, and staff in a virtual environment.
• Adheres to written protocols and procedures and supports quality, efficiency, and patient satisfaction initiatives.
• Performs other related duties assigned, consistent with the scope of the role.

Benefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school graduate or GED
• 1+ years of related work experience including data entry
• 1+ years experience in navigating Internet tools such as Google Maps and Map Quest
• 1+ years working knowledge of medical office procedures and medical terminology.
• 1+ years and customer service skills required
• Basic level of understanding with Microsoft Office applications to include Excel, Word, and Outlook

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $18 to $32 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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