Patient Care Connect Coordinator

General Information

Name


Patient Care Connect Coordinator


Employment Type


Temporary


Position level


Full-time


Virtual/Remote?


No


Labor Category


Office


Date


09-Jun-2026


City


Los Angeles


State


California


Country


United States


Ref #


9247860208


Description & Requirements

Description

Patient Care Connect Coordinator - Orthopedics Specialty Care
Location:

• Initial Training: Soto St., Los Angeles, CA 90033
• Ongoing Assignment: Torrance, CA 90505
• Onsite Only: 100% onsite; no remote or hybrid options available.

Compensation:

• Pay Rate: $22.00-$30.00/hour (top of range for highly qualified, bilingual [Spanish/English]
• Schedule: Mon-Fri, 8:00AM-5:00PM
• Dress Code: Business casual/clinic-appropriate
• Parking: Free at Torrance; USC-provided at Soto location.

What We're Looking For
We seek dependable, professional, and committed candidates with consistent onsite availability in Torrance. Candidates must demonstrate reliability and a strong work ethic to ensure uninterrupted clinic operations and exceptional patient care. Quality Expectations
Candidates should excel in delivering top-tier customer service, representing Health positively, and upholding our standard of excellence within the community. Role Overview
As a Patient Care Connect Coordinator , you'll coordinate high-volume scheduling and patient navigation within a busy Orthopedics specialty call center. You'll manage appointment logistics, facilitate access to care, and partner with both clinical teams and front office staff to enhance the patient experience. Key Responsibilities
Patient Coordination & Customer Service

• Guide and support patients through the clinic process, including appointment scheduling, answering inquiries, explaining procedures, and providing directions.
• Act as the primary liaison, ensuring clear communication between patients, providers, and internal/external departments.
• Address barriers to care by coordinating translation and financial assistance services.

Clerical Support

• Accurately register new and returning patients, collect demographics, verify insurance, and process referrals/authorizations.
• Maintain up-to-date patient records in the EMR system.
• Support daily workflows by handling scheduling, eligibility, and authorizations.
• Respond to patient account inquiries with thorough follow-through.

Candidate Requirements
Must-Haves

• Comfortable working in a high-volume call center environment.
• Minimum 1-2 years of healthcare, medical office, or front office scheduling experience.
• Exceptional customer service & patient communication skills.
• Familiarity with EMR/EHR systems.
• Ability to multitask in a fast-paced environment with a polished, professional appearance.

Nice-to-Haves

• Bilingual (Spanish highly preferred).
• Experience in Orthopedics or other specialty clinics.
• Knowledge of insurance verification, referrals, or patient access/navigation.

Education

• High school diploma or equivalent required.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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