Patient Care Coordinator (Los Angeles)

Patient Care Coordinator

Stella Mental Health is a leading provider of breakthrough mental health treatments for depression, PTSD, and anxiety. We utilize cutting-edge modalities, including ketamine infusions, intranasal esketamine (Spravato), transcranial magnetic stimulation (TMS), and Stellate Ganglion Block (SGB), to help our patients achieve lasting relief. We are a community of compassionate, mission focused professionals who support our patients and each other throughout their healing journey.

About the Role

We are currently looking for a full-time Patient Care Coordinator at our Los Angeles clinic. This is an in-person role working Monday through Friday, 11:00 AM7:00 PM PST. The Patient Care Coordinator is the central connection point for patients, providers, and the clinic team. They ensure every patient's care journey is seamless, navigating scheduling, communication, and care path coordination with precision and compassion. By anticipating needs, overcoming barriers, and maintaining impeccable records, the Care Coordinator enables transformative patient experiences while supporting clinic performance and efficiency.

Essential Duties and Responsibilities

The essential duties and responsibilities include the following. Other duties may be assigned.

• Role model Stella's mission, vision, and values in all interactions with patients, providers, and team members.
• Collaborate closely with the Transformative Care Center, Treatment Coordinators, Billing, and clinical providers to ensure coordinated care delivery.
• Maintain strong knowledge of provider skills, specialties, and preferences to support effective patient-provider matching.
• Participate in daily huddles and weekly team meetings to align on clinic priorities and patient needs.
• Communicate effectively through Teams and email, ensuring timely responses within 24 hours.
• Share resources and knowledge to support team development and operational consistency.
• Identify workflow challenges and recommend process improvements that enhance clinic efficiency and patient experience.

• Guide patients through Stella's care pathways while demonstrating the Agility philosophy in navigating scheduling changes, cancellations, or patient concerns.
• Coordinate appointments to ensure seamless scheduling, maximizing provider utilization and minimizing schedule gaps.
• Execute Transfer of Care processes to ensure continuity across providers and treatment services.
• Maintain accurate patient records and manage follow-up tasks through the Athena tickler system.
• Track patient preferences to support personalized care experiences.
• Respond promptly to patient inquiries through phone, email, or other communication channels.
• Process referral letters, documentation, and patient correspondence in a timely and accurate manner.
• Leverage Net Promoter feedback to improve patient service and increase promoters.
• Protect patient rights and maintain the confidentiality of all personal, medical, and financial information in accordance with HIPAA standards.

• Ensure clinic operational standards and environment expectations are consistently maintained.
• Communicate operational challenges or improvement opportunities to the Clinic Manager.
• Support accurate billing processes and adhere to accounts receivable policies.
• Assist with patient intake coordination, insurance verification, and financial communication when required.
• Support clinic marketing initiatives by following up on patient leads and inquiries.
• Adhere to all health, safety, and organizational policies to maintain a compliant clinic environment.
• Support clinic performance by maintaining scheduling accuracy and optimizing appointment flow.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability.

Education and/or Experience

Required:

• High school diploma or equivalent required.
• Minimum 2 years of experience in healthcare coordination, patient services, medical office administration, or a similar role.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced clinical environment.
• Excellent interpersonal and communication skills with a patient-centered approach.
• Strong attention to detail and ability to maintain accurate records.
• Experience working with scheduling systems, electronic medical records, or healthcare administrative platforms.

Preferred:

• Experience in behavioral health or mental health clinic environments.
• Familiarity with Dr.Chrono/Athena EMR or similar healthcare systems.
• Experience coordinating care across interdisciplinary healthcare teams.
• Knowledge of insurance verification, patient intake workflows, or medical billing processes

• Must be able to reliably commute to DTLA

What We Offer

• Comprehensive/Competitive Benefits
• A supportive and collaborative work environment
• A mission-driven organization that makes a positive impact on people's lives

Why Work With Us?

At Stella, we believe that diversity, equity, and inclusion are essential values that enrich our work environment and enhance our ability to serve diverse communities. We strive to integrate these values into every aspect of our organization, from hiring and training to policies and practices. We recognize that we have a responsibility to foster a culture of respect, empathy, and collaboration among our team, patients, and partners. Our vision is to be a leader in delivering patient-centered care that respects and celebrates diversity, promotes equity and inclusion, and improves health outcomes for all.

If you are a highly motivated and experienced professional who is passionate about providing excellent patient care, we encourage you to apply. We can't wait to hear from you!

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

-Paid Parental Leave

Schedule: Monday to Friday, 11:00 AM 7:00 PM PST

Work Location: In-person Los Angeles, CA