Event Technical Specialist, Video - InterContinental Cleveland

Position Overview The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in the assigned area. Key Job Responsibilities Equipment Operation Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. Troubleshoots technical issues and resolves problems quickly as they arise. Complies with all Company security and safety measures. Ensures equipment is secure from theft and/or damage when in use. Customer Service Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Collaborates with internal team on event solutions pre‑event and during event to ensure the best possible customer satisfaction. Understands and fosters the hotel/client relationship. Training & Staff Development Creates an atmosphere that fosters the development of technical and leadership skills in other employees. Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed. Develops self as subject matter expert in discipline of specialty. Stays current with technology and industry trends. Event Supervision Performs advanced work (pre/during/post event) with operations team members. Supervises and directs other technicians during an event. Equipment Maintenance Assists team with proper security, storage, inventory, transportation, and maintenance of equipment. Performs inventory and forecasting of equipment needs. Job Qualifications Bachelor’s Degree is preferred. 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required. 3‑4 years of customer service or hospitality experience is preferred. External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and the direct link below Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in the current and target position. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements. Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management. Strong customer, client and coworker interface experience and abilities. A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. Must be able to lift 50 lbs. Competencies Hospitality Ownership Demonstrates Self‑Awareness Ensures Accountability Decision Quality Manages Complexity Collaborates Physical Requirements Sitting: 2‑3 Hours Standing: 4‑5 Hours Walking: 4‑5 Hours Stooping: 2‑3 Hours Crawling: 2‑3 Hours Kneeling: 2‑3 Hours Bending: 2‑3 Hours Reaching (above your head): 2‑3 Hours Climbing: 0‑1 Hours Grasping: 4‑5 Hours 0‑15 lbs (Continuously) 16‑50 lbs (Frequently) 51‑100 lbs (Occasionally) Over 100 lbs (Occasionally) 0‑15 lbs (Continuously) 16‑50 lbs (Frequently) 51‑100 lbs (Occasionally) Over 100 lbs (Never) Close Vision (Continuously) Distance Vision (Continuously) Color Vision (Frequently) Peripheral Vision (Occasionally) Depth Perception (Frequently) Hearing (Continuously) 0‑15 lbs (Continuously) 16‑50 lbs (Frequently) 51‑100 lbs (Frequently) Over 100 lbs (Occasionally) Note: The physical requirements marked with an asterisk (*) indicate activities performed without assistance. Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Compensation and Benefits Hourly Pay Range: $22.90 - $29.77 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. #J-18808-Ljbffr Encore Global