Front Desk Assistant

Patient Service Representative

Responsible for excellent patient service as visitors enter the clinic. Timely and efficiently, check patients in and out with a high degree of courtesy, professionalism and confidentiality.

Responsibilities:

Check In

• Welcomes and greets patients/visitors to the clinic in a courteous and friendly manner. Determines the purpose of the visit and directs patient accordingly.
• Mark patient arrived in Medent.
• Update patients (126) Registration: Address, Phone numbers, Emergency Contacts, Ethnicity, E-Mail, Insurance Cards, etc. Enter information in Medent.
• Scan insurance cards into Medent.
• Select in system how the patient would like to receive reminder calls (phone, text, or email).
• Verify patients Insurance Eligibility.
• Direct Patients to Correct Waiting room.
• Call No-Show patients to reschedule appointments or leave a message for patient to call back and reschedule.
• Make additional packets for patients added on to same day or next day schedule.
• Dispense and collect payments for contact lenses.

Open

• Turn on lights in clinic & sub waits.
• Pick up cash boxes.
• Power on all computers up at front desk.
• Begin printing packets for next day, put in colored folders, check all deposits for manager
• Open up a New Batch for current business day.

Close

• End of day: add all payments. Print daily journal and compare.
• Make any corrections needed to balance the day's batch.
• Complete batch sheet. Post batch.
• Settle credit card machine.
• Attach all receipts and payment slips to prepare for deposit.
• Print care credit report.
• Count cash box and turn in with batch.

Requirements

Education and Experience:

• Education: High School Diploma or equivalent
• Experience: Demonstrated success in Customer Service and computer competence. Electronic health records experience (preferred). Experience in a health care setting (preferred).

Essential Skills and Abilities:

Strong customer service skills; High level of attention to detail; Excellent communicator and listener; Familiarity with computers and keyboarding; Ability to work independently with close supervision.