Banking Services Operations Associate IV - Consumer Payments & Maintenance (Hybrid in Millsboro, DE)

*** Work Arrangement/Location: This is a hybrid position requiring four days of in-office work every week and it is based at the Millsboro, DE office. ** Please note, there will be at least one Friday/month of in-office work required. Additionally, during the training period, five days/week of in-office work will be required. Overview: Completes research and analysis to resolve consumer payments and payoff processing exceptions and out-of-balance conditions. Serves as escalation point on complex servicing issues within the unit. Responsible for multiple systems and product lines for consumer and mortgage products on the system. accounts. Participates in offshore vendor oversight. Primary Responsibilities: Complete complex data entry and system updates, analysis, interpretation and validation for consumer payments and payoff processing, consumer and mortgage maintenance, consumer exception payment processing, and dealer payoffs. Complete non-standardized document review and validation as well as intermediate document preparation related to consumer and mortgage maintenance, consumer exception payment processing and dealer payoffs. Respond to or initiate non-standardized requests related to consumer and mortgage maintenance, consumer exception payment processing and dealer payoffs. Complete high-complexity level non-standardized research related to maintenance, processing and payoffs for these products. Complete intermediate level analysis and reconciliation related to escalated maintenance, processing and payoff issues. Complete non-standardized exception processing for these products. May contact internal business partners, external customers and vendors as required to complete assigned responsibilities. Complete daily quality review and provide feedback for processing and tasks completed by the offshore team. Ensure activities comply with applicable laws and regulations. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: The position works under moderate supervision and exercises reasonable judgment in completing their responsibilities and requires highly specialized knowledge of the servicing systems, products and pertinent policies and regulations. Supervisory/Managerial Responsibilities: None Education and Experience Required: Associate's degree and a minimum of 1 year’s general work experience, or in lieu of degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year’s general work experience Proven internal and external customer service experience Strong mathematical skills Accounting and/or banking industry experience Proficiency with personal computers as well as pertinent spreadsheet and word processing software Demonstrated excellent verbal and written communication skills Demonstrated complex problem-solving skills Education and Experience Preferred: Bachelor’s degree Physical Requirements: M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Millsboro, Delaware, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at View email address on click.appcast.io for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice