Senior Workplace Events Specialist

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. Job Title: Sr. Workplace Events Specialist. Location: San Francisco - onsite, 5 days/week. Reports to: Workplace Manager, San Francisco. On‑site expectations: Full‑time onsite presence; role may include some extended hours (evenings/weekends) for events and support as needed. Pay: $32.21 – $48.56 hourly. What you’ll be doing Lead end‑to‑end planning and execution of employee events and connection programs for the San Francisco office (approximately 75% of time). Own local event logistics for San Francisco: vendor coordination, space set‑up, signage, staffing, on‑site execution, and safety/security compliance. Serve as the planning partner for AMER and LATAM offices – help develop event structure, guidance, templates, and best‑practice playbooks; advise on regional execution while local logistics remain the responsibility of those offices. Support the Global Events Lead in shaping the global events vision, program frameworks, and scalable approaches that balance local flavor with global consistency. Manage the event lifecycle: calendar planning, registration, internal communications, pre‑event briefs, post‑event debriefs, and metrics‑driven recommendations. Track event budgets and vendor invoices for SF events, maintain vendor relationships and procurement documentation, and assist with invoice reconciliation and budget stewardship. Provide general Workplace Team support (approximately 25% of time): cover front desk occasionally as needed, respond to ticket queue/requests, and help maintain workplace master documents, floorplans, and internal communications related to building events, maintenance and safety. What you bring to the role Minimum 4+ years’ professional experience in events planning, workplace events, facilities/office coordination, hospitality, or related fields – with direct experience running employee programs preferred. Demonstrated event execution and vendor management experience (RFPs, quotes, contracting, invoice reconciliation, and budget stewardship). Strong project‑management skills and attention to detail – experience managing multiple simultaneous events and operational tasks. Excellent written and verbal communication skills; comfortable interacting with employees and leaders at all levels and producing clear internal event communications. Experience with Google Workspace, familiarity with workplace platforms (e.g., Zendesk, Asana, Gable, etc.). Practical knowledge of workplace operations and building systems (e.g., S2 access control), and experience coordinating with landlords and facilities vendors. Positive, service‑first attitude; able to problem‑solve under pressure and adapt to changing priorities across our portfolio. AI literacy: comfortable using AI tools and automation to improve event workflows, communications, and measurement. Understanding of how AI can support personalization, content generation, and operational efficiency and ability to adapt processes responsibly. Tools & Systems Google Workspace Ticketing / workplace request system (Zendesk or equivalent) Building/Access systems (S2 or equivalent) Expense & procurement systems (Coupa, Brex) Hours and Compensation Hours: Mon–Fri 8:00am–5:00pm; may require overtime and occasional evenings/weekends to support events. The US hourly base rate range for this position is $32.21 – $48.56. The position may also be eligible for bonus, benefits, or related incentives. Equal Employment Opportunity Statement Zendesk is an equal‑opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please read the attached EEO notice. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. #J-18808-Ljbffr Zendesk, Inc.