Bilingual Customer Service Specialist (Spanish)

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They promptly resolve concerns to ensure maximum client satisfaction and maintain high product and store quality standards while consistently meeting store sales goals. Part‑time position at Store #707156, 1500 W Littleton Blvd # 11, Littleton, CO 80120. Responsibilities Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistently with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in‑stock and presentable condition in assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Qualifications Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position Have a valid, unrestricted Driver’s License (preferred) Have at least a High School diploma or GED (preferred) Have at least one (1) year of experience working in a delivery, retail, or customer service position (preferred) Have previous work experience selling paint and paint‑related products (preferred) Have previous work experience operating tinting and mixing equipment (preferred) Benefits For part‑time role: health benefits such as prescription savings, virtual physician visits, retirement and savings benefits, generous time‑off packages including vacation, holidays, and military leave. For full‑time role: health, dental, vision coverage, Flexible Spending Accounts, disability coverage, retirement and savings benefits, generous time‑off packages including vacation, holidays, paid parental leave, and more. Equal Employment Opportunity Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. #J-18808-Ljbffr Sherwin-Williams