Terminal Customer Service

Terminal Customer Service

RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions. What you'll do:

• Customer Service, intake of BOLs, and commodities being delivered or transferred
• Fulfill daily workload and tasks delegated by manager/cross-train as necessary
• Enforces safety policies and procedures with other employees and visitors to the facility
• Updating and maintaining customer databases
• Monitoring and ordering customer inventory
• Maintaining filing systems
• Maintain and communicate customer inventory information
• Compiling records of office duties and activities
• Handling inquiries and incoming customer work order requests
• Reviewing files and records to answer customer requests for information
• Checking and distributing documents and correspondence
• Photocopying, scanning, faxing, and sending emails
• Organizing and scheduling customer work orders
• Interacts with customers, railroad crews, and visitors
• Answer phone calls for the facility
• Utilizing an inventory tracking system
• Work in trailer or building on railroad terminal property. No exposure to extreme heat, cold, noise or chemicals or hazardous equipment. Performs all other duties as assigned

Qualifications What you'll need:

• High school diploma or GED equivalent
• Valid Driver License
• Five (5) + years of experience in an Office setting, rail experience a plus
• Ability to understand and follow operating procedures and policies
• Committed to understanding client needs, responding effectively, and ensuring satisfaction
• Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback.
• Proficient computer skills with Excel, Microsoft Word, and Outlook
• Knowledge of office and business practices, equipment, and procedures
• Good conflict resolution skills
• Able to pay close attention to details and identify and correct mistakes
• Must possess good organizational skills
• Ability to perform work safely and productively