Director, solutions architecture (San Francisco)

About The Role

Director, Solutions Architecture at WRITER leads a team of solutions architects who empower enterprise customers to unlock the full potential of our generative AI platform. The role focuses on driving AI transformation, overseeing deployment of the platform, and influencing product roadmap through customer insights. This full‑time hybrid role is based out of the San Francisco hub and reports to the VP of Solutions Architecture.

What You’ll Do

• Lead and empower a team of solutions architects, fostering their technical growth and career development across complex enterprise AI engagements
• Drive the adoption and deployment of WRITER’s generative AI platform by overseeing key pre‑sales technical engagements, including use case discovery, proof‑of‑concept execution, and value realization for strategic customers
• Partner closely with sales leadership and go‑to‑market teams to develop strategic account plans, define compelling technical value propositions, and accelerate pipeline growth for WRITER’s solutions
• Act as an executive technical sponsor for WRITER’s most strategic accounts, building strong relationships with C‑level stakeholders and becoming their trusted advisor in AI strategy and implementation
• Influence WRITER’s product roadmap by gathering critical market insights and customer feedback, ensuring the platform continuously addresses evolving enterprise AI needs
• Architect robust, scalable, and secure AI solutions for diverse enterprise environments, integrating WRITER’s platform with complex customer data ecosystems and existing technical stacks
• Transform how we facilitate customer evaluations and proofs of concept, implementing best practices and scalable processes that demonstrate clear ROI and accelerate time‑to‑value for our clients

What You Need

• A minimum of 8 years of experience in a customer‑facing technical role, with at least 4 years in a management capacity leading a pre‑sales or solutions architecture team focused on enterprise software, cloud, or AI solutions
• Proven expertise in leading and scaling a solutions architecture or sales engineering organization within a high‑growth, fast‑paced technology company, ideally blending startup agility with enterprise best practices
• Deep technical proficiency in generative AI, large language models, machine learning, and cloud‑native architectures (AWS, Azure, GCP), coupled with hands‑on experience in Python or similar scripting languages
• Demonstrated ability to manage complex implementations of AI/ML solutions, understanding data pipelines, model deployment, security, and compliance in diverse, large‑scale enterprise environments
• Exceptional communication, presentation, and interpersonal skills, capable of translating intricate technical concepts into clear business value for executive and technical audiences, while also mentoring your team to do the same
• A strategic mindset, constantly looking for opportunities to innovate, optimize processes, and drive measurable impact across customer engagements and internal team operations
• A passionate commitment to WRITER’s values: Connect, Challenge, and Own

Benefits & Perks (US Full‑time Employees)

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (16 weeks)
• Fertility and family planning support
• Early‑detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work‑life stipends for:
  • Wellness stipend for gym, massage/chiropractor, personal training, etc.
  • Learning and development stipend
• Company‑wide off‑sites and team off‑sites
• Competitive compensation, company stock options, and 401k

WRITER is an equal‑opportunity employer and is committed to diversity. We do not make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Compensation Range: $182.7K - $321.5K