Account Executive

Account Executive

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Account Executive (AE) is the primary relationship manager for a portfolio of mid-market and coalition employer pharmacy benefit manager clients. The AE owns client relationships, renewals, financial performance, and ongoing service delivery within established pharmacy benefit manager frameworks, working in close conjunction with a Managing Director.

This role is intended for experienced healthcare professionals who are new to full account ownership. The AE is accountable for execution and outcomes, with active guidance, review, and escalation support from the Managing Director as account responsibility and complexity increase.

Key Responsibilities

Client Management

• Serve as the primary relationship owner for assigned mid-market and coalition pharmacy benefit manager clients
• Lead client communication, issue resolution, and ongoing engagement with executive-level judgment
• Build trusted relationships with benefits, HR, finance, and operational stakeholders
• Orchestrate cross-functional delivery across clinical, operations, product, analytics, finance, and implementation teams
• Partner with the Managing Director on strategy, prioritization, and complex client situations

Renewals, Retention & Growth

• Own renewal planning and execution for assigned accounts within standard pricing and guarantee frameworks
• Prepare and deliver renewal materials, financial summaries, and client presentations
• Proactively identify opportunities to enhance client value and address emerging needs
• Maintain accountability for satisfaction, retention, and revenue performance, with Managing Director oversight and a disciplined, client-first approach

Financial Ownership

• Manage account financial performance, including trend analysis, guarantees, and key pricing drivers
• Translate financial and pharmacy benefit manager concepts into clear, client-ready insights
• Partner with underwriting and finance on renewal modeling and scenario analysis
• Review non-standard, higher-risk, or sensitive financial decisions with the Managing Director

Data, Analytics & Tools

• Use analytics platforms and AI-enabled tools to monitor performance, identify risks or opportunities, and generate actionable client insights
• Ensure accurate, timely reporting and client deliverables
• Improve account effectiveness through disciplined use of tools, automation, and standard processes

Market Awareness

• Maintain working knowledge of pharmacy benefit manager, managed care, and healthcare market developments
• Apply regulatory, clinical, and market insights to client discussions and renewal planning

Client Segment & Scope

AE-owned accounts typically include mid-market employers and coalition clients with:

• Standard or moderately complex benefit designs
• Moderate financial and operational complexity
• Limited regulatory, labor, or governance requirements

The Managing Director provides ongoing direction, review, and escalation support as account risk or complexity increases.

Success Measures

• High levels of client satisfaction and retention
• Effective execution of renewals and account deliverables through prioritization, follow-through and sound judgement
• Sound financial management and decision making, informed by data and analytics
• Clear, professional client communication supported by timely, insight-driven materials
• Strong partnership with the Managing Director and internal teams

Location & Travel

• Remote within the U.S. or based in a CVS Health office
• Up to 30–40% travel, including occasional overnight travel

Required Qualifications

• 5+ years of experience in healthcare, sales, or account management
• Client-facing experience with employer or coalition accounts
• Experience managing renewals, financial discussions, and client deliverables
• Strong analytical, organizational, and communication skills, including the ability to leverage data and AI-enabled tools for decision making
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Valid driver's license

Preferred Qualifications

• Experience managing mid-market or coalition pharmacy benefit management clients
• Prior ownership of renewals or request for proposal (RFP) responses
• Comfort with analytics tools and dashboards
• Experience working across complex, matrixed organizations

Education

• Bachelor's degree or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $60,400.00 - $126,582.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.