IT Support Specialist

Accessible Human Resources is recruiting on behalf of a confidential client in the advanced manufacturing and defense industry. Our client is an innovative manufacturing organization utilizing advanced automation and technology to support critical national security initiatives. As the organization continues to grow they are seeking an IT Support Specialist to provide hands-on technical support and help maintain a secure compliant technology environment.

Position Summary

The IT Support Specialist will provide Tier 1 and Tier 2 technical support for employees across the organization while supporting cybersecurity compliance onboarding hardware management and end-user services. This role offers an opportunity to work in a highly regulated and mission-driven environment.

Key Responsibilities

Provide Tier 1 and Tier 2 support for hardware software accounts and peripherals.

Execute employee onboarding and offboarding including account provisioning device enrollment and access revocation.

Manage asset inventory imaging patching and hardware lifecycle activities.

Administer user accounts and devices within Microsoft 365 Entra ID and Intune.

Process badge and physical access requests in compliance with ITAR and Technology Control Plan requirements.

Follow CUI handling procedures and maintain compliance-related records for audits and assessments.

Support conference room laboratory and shop floor technology equipment.

Maintain ticketing systems and knowledge base documentation.

Identify and escalate security incidents and assist with incident response activities.

Requirements

Required Qualifications

2 years of experience in IT support service desk or helpdesk operations.

Experience supporting Microsoft 365 Windows and macOS environments.

Familiarity with mobile device management solutions preferably Intune.

Basic networking knowledge and troubleshooting skills.

Strong customer service communication and interpersonal skills.

Strong analytical troubleshooting and problem-solving abilities.

Preferred Qualifications

Experience working in a regulated industry such as defense aerospace healthcare or finance.

Familiarity with NIST SP 800-171 and/or CMMC requirements.

Scripting experience using PowerShell or Python.

Industry certifications such as CompTIA A Network or Security.

Additional Requirements

Ability to lift up to 50 pounds.

Must qualify as a U.S. Person and be eligible to obtain a security clearance.

Ability to work on-site and travel as business needs require.

Required Skills:

Required Qualifications 3-5 years of project management experience. Experience managing technical or IT-related projects. Strong organizational communication and stakeholder management skills. Working knowledge of enterprise networking cybersecurity and cloud technologies. Experience using project management tools such as Microsoft Project Smartsheet Jira or similar. Technical Knowledge Requirements IT networking and infrastructure concepts. Ubiquiti networking equipment and wireless solutions. Fortinet firewalls and network security technologies. Microsoft Active Directory. Microsoft Azure and cloud services. Microsoft Entra ID and Identity Management. Microsoft 365 administration. User provisioning authentication and access management. Preferred Qualifications Experience in manufacturing aerospace defense or other regulated industries. Familiarity with NIST SP 800-171 CMMC or cybersecurity frameworks. Knowledge of Intune and endpoint management. PMP CAPM Agile Scrum or related certification. Additional Requirements Approximately 20 hours per week. Potential for transition into a full-time position. Ability to work on-site and travel as needed. Must qualify as a U.S. Person and be eligible to obtain a security clearance if required.