Security Account Manager

Job Description:

Join Our Team as a Security Account Manager!
Lead Security Operations at One of the Nation's Premier Venues

At BEST Crowd Management, we protect people, property, and experiences. We're seeking an experienced Security Manager to oversee the daily security operations of a large, high-profile venue in Saint Paul, MN. This is a hands-on leadership role responsible for managing a 24/7 contract security operation, leading a large team of security professionals, ensuring exceptional client service, and maintaining a safe and secure environment for employees, guests, and visitors.

If you're an operational leader who excels at building high-performing teams, managing complex security programs, and partnering with clients to deliver outstanding service, we'd love to hear from you.

Pay, Benefits & Location:

• Competitive Salary: $60,000 - $65,000 annually
• Comprehensive Benefits
  • Medical, Dental & Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off
  • Company Paid Training & Career Development
  • Additional Voluntary Benefits
• Location: Saint Paul, MN
• Travel: Occasional travel (less than 10%) may be required.

Why You’ll Love This Job:
As the on-site Security Account Manager, you will oversee all aspects of daily security operations while ensuring contract performance, employee engagement, and client satisfaction.

Operational Leadership

• Manage the day-to-day operations of a 24/7 security program supporting a large, high-profile client.
• Lead, coach, and develop security supervisors and frontline officers to ensure consistent performance and accountability.
• Ensure appropriate staffing levels through scheduling, workforce planning, and overtime management.
• Conduct regular site inspections and operational audits to maintain compliance with company standards and client expectations.
• Monitor security operations to identify opportunities for improved efficiency, service delivery, and risk mitigation.

Client Partnership

• Build and maintain strong relationships with client leadership through regular communication and operational collaboration.
• Serve as the primary point of contact for daily operational matters and security-related concerns.
• Ensure contractual obligations and service level expectations are consistently achieved.
• Provide operational updates, reports, and recommendations to both client and company leadership.

Safety, Compliance & Incident Management

• Lead incident response efforts and ensure timely investigation and documentation of security incidents.
• Ensure compliance with company policies, post orders, regulatory requirements, and client procedures.
• Oversee access control, CCTV systems, key control, and other physical security technologies.
• Coordinate with local law enforcement, fire departments, emergency management agencies, and other public safety partners when necessary.
• Promote a culture focused on safety, professionalism, and continuous improvement.

Team Leadership

• Recruit, onboard, train, and mentor security personnel.
• Conduct performance evaluations, coaching conversations, and disciplinary actions when appropriate.
• Foster employee engagement, retention, and professional development.
• Ensure all required certifications, licensing, and mandatory training remain current.

Administrative Responsibilities

• Prepare operational reports, incident documentation, staffing reports, and performance metrics.
• Maintain accurate records related to personnel, scheduling, training, and compliance.
• Assist with budgeting, labor management, and operational planning.
• Support additional operational initiatives and special projects as assigned.

What We’re Looking For:

• Experience managing large contract security operations or security programs.
• Strong leadership and people management skills.
• Excellent client relationship and customer service abilities.
• Sound judgment and the ability to make decisions under pressure.
• Experience managing staffing, scheduling, and workforce performance.
• Knowledge of physical security systems, access control, CCTV, and incident management.
• Strong written and verbal communication skills.
• A commitment to operational excellence, accountability, and continuous improvement.

Minimum Qualifications:

• High School Diploma or GED required
• Valid driver's license and an acceptable driving record, if driving is required to perform the essential functions of the position.
• Must successfully complete a background investigation, consistent with applicable federal, state, and local laws and company policy.
• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Must be able to work a flexible schedule, including evenings, nights, weekends, holidays, and on-call support, as operational needs require.
• Minimum of five (5) years of progressive security experience.
• Minimum of five (5) years of leadership experience managing security personnel within a large-scale operation (1,100+ HPW preferred).
• Experience supervising contract security services in corporate, healthcare, hospitality, and venue security, or other high-volume environments.
• Working knowledge of Microsoft Office and security reporting systems.

Physical and Mental Demands:

• Frequent sitting, standing, walking, and talking.
• Ability to stand or walk for up to 10 hours.
• Occasionally lift, push, or pull up to 45 pounds.
• Close, distance, color, peripheral vision, depth perception, and focus adjustment.

Why Work for BEST Crowd Management:
Since 2009, BEST Crowd Management has skyrocketed from a single account to the largest event provider in the U.S., partnering with top-tier clients in professional sports and entertainment. We bring venues to life, managing everything from front-of-house staff to comprehensive security operations. Our mission? Creating unforgettable guest experiences through safety, respect, positive energy, and meticulous preparation. With a presence in 34 markets, we offer a dynamic and supportive environment where your expertise can shine.

Join us and be part of a team that values professionalism, responsiveness, and the ability to tackle unique event challenges, all while maintaining a boutique business philosophy.

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