Room Block & Reservations Coordinator

Room Block & Reservations Coordinator

Wildbirch Hotel is seeking a highly organized, detail-driven Room Block & Reservations Coordinator to manage inventory accuracy, airline crew allocations, tour group blocks, and high-volume reservation logistics.

This role is mission-critical in an Alaska market where airline disruptions, seasonal tour influx, cruise extensions, and weather variability demand precision, flexibility, and proactive communication.

The ideal candidate brings a minimum of three (3) years of experience handling airline contracts, crew blocks, and tour group rooming lists in a full-service or lifestyle hotel environment. This individual must demonstrate strong technical ability, financial awareness, and the ability to think several days ahead operationally.

Core responsibilities include:

• Room Block Management
• Airline & Crew Block Oversight
• Tour & Group Reservations
• Inventory & Forecast Alignment
• Administrative & Financial Responsibilities

Intermediate Excel skills required, including:

• Pivot tables
• Basic formulas
• Block tracking spreadsheets
• Revenue pickup analysis

Understanding of:

• City ledger processes
• Direct billing
• Tax exemption compliance
• Rate loading audits

Operational coordination includes:

• Partner closely with: Front Desk, Housekeeping, Security, Sales, Revenue Management, Accounting
• Ensure room assignments align with: VIP status, crew requirements, accessibility needs, group adjacency requests
• Proactively flag room maintenance or OOO inventory impacting blocks

Decision-making & problem solving includes:

• Ability to manage last-minute crew additions or cancellations
• Calm under pressure during irregular airline operations
• Quick assessment of inventory risk
• Escalate issues appropriately to MOD, Revenue, or Executive Team
• Maintain composure in high-volume seasonal environments

Professional expectations include:

• Minimum 3 years hotel reservations or group block experience
• Proven experience with airline crew and tour group volume
• PMS proficiency (Hyatt experience strongly preferred)
• Strong written and verbal communication skills
• Professional presence with internal and external stakeholders
• Ability to handle sensitive or high-profile guests with discretion
• Highly organized and process-driven
• Ability to multitask in a dynamic Alaska environment

Key competencies include:

• Inventory management precision
• Financial awareness
• Forecast interpretation
• Contract comprehension
• Attention to detail
• Strong follow-up discipline
• Deadline-driven mindset
• Data integrity focus

Alaska-specific considerations include:

• Flexibility during weather-related operational shifts
• Understanding of cruise season and peak tourism cycles
• Ability to adjust quickly during seasonal compression
• Awareness of extended daylight and seasonal staffing patterns

Schedule & work environment includes:

• Full-time, on-site role
• May require occasional weekend support during peak periods
• High interaction with airline representatives and tour operators
• Fast-paced environment during summer tourism season

Wildbirch Hotel JDV by Hyatt is a lifestyle-driven, design-forward property in downtown Anchorage. We operate in a market where precision and personality coexist. This role supports a growing hotel platform that values structure, accountability, and guest-centric excellence.