Admissions Coordinator

Admissions Coordinator

When you are part of our team, you do work that matters! As the Admissions Coordinator, you are essential to overseeing the admissions process for skilled nursing residents, prospective residents, and families while providing excellent customer service. Joining the Luthercare team can be a deeply fulfilling career choice for compassionate individuals who enjoy building meaningful relationships with older adults and their families and who may be looking for opportunities to grow in their career. Plus, you'll join a team of dedicated professionals who want to provide the best care to our residents.

We're currently seeking a dedicated Admissions Coordinator for the Luther Acres Healthcare Center at the Luthercare community in Lititz, PA. This is a full-time, exempt-level position.

We believe that a happy and fulfilled team is key to providing the best possible care, which is why we offer a variety of benefits that promote work-life balance. As a team member, you receive competitive pay and a fantastic benefits package that includes health/dental/vision insurance that includes spousal and family coverage, 403(b) retirement plan with a 4% company contribution, and a daily pay option to ensure that you have access to your hard-earned wages when you need them. We also offer generous paid time off, employee assistance programs for mental health and personal support, access to our campus gym and pool, discounts to our Luthercare for Kids childcare centers, and opportunities for career growth, advancement, and continuing education, including tuition reimbursement and scholarships. You also receive a 20% discount on all meals at our on-campus restaurants and can take advantage of several dining opportunities from specially prepared takeout meals to themed dinners throughout the year.

WHAT YOU DO:

As the Admissions Coordinator at the Luther Acres Healthcare Center, you direct, conduct, and coordinate the admissions process for residents, prospective residents, and families to ensure efficiency. Among your responsibilities, you will:

• Identifies and screens prospective residents on both the acute and community settings and respond to inquiries by potential residents, family or placement agencies. Follows up on all referrals/inquiries for perspective residents in a timely manner.
• Coordinates internal and external sales processes consistent and aligned with the Luthercare Marketing plan. Collaborates with the marketing team to identify improvements and develop solutions to address occupancy challenges.
• Schedules and handles all tours, meets with potential residents and their families to determine needs, provide solutions, overcome objections, and plan for move-in.
• Performs home based or healthcare based assessment screening to determine appropriateness of admission. Works with DON and NHA to ensure appropriateness of admissions. Works with residents and families on the beginning stage of admission process to ensure efficiency of addressing their needs.
• Responsible for all census development and maintains census requirements as defined by budget. Communicates with Executive Director, daily, regarding census, referrals and admissions.
• Acts as liaison between the healthcare center and family members during the pre-admission and admission process. Upon admission, refers family members to appropriate Department Manager depending on specific need. Provides move-in and new resident information to appropriate team members.
• Responsible to ensure the completion of admission paperwork with the responsible party, family member, power of attorney or resident upon admission. Ensures the admission packet is completed in a timely manner (within 24 hours of admission) and that all forms are presented in a neat and organized manner. Prepares, maintains and updates admissions forms packet and instruction booklet for staff to use, if Admissions Coordinator is absent.
• Develops and maintains effective relationships with hospital discharge personnel, administrators, other healthcare centers, physicians, clinics, rehabilitation centers and home care agencies.

Secondary Functions

• Maintains knowledge of regulations and Luthercare Standards to initiate and develop improved operations.
• Establishes and maintains relationships and contacts with various clubs, community organizations, and groups, give presentations as needed and act as representative of Luthercare healthcare center. Assists in coordination of special events for the healthcare center and the local community.

Education & Knowledge Requirements

• Valid PA Driver's License.
• Bachelor's Degree in a related field of study or equivalent combination of education and directly related experience is required.
• Two (2) years' experience in a customer service oriented profession.
• Two (2) years directly related experience working with the admissions, marketing, and/or sales.

Essential Job-Related Experience/Abilities:

• Ability to carry out admissions functions for a healthcare center.
• Working knowledge of Medicare/Medicaid, managed care referral process, reimbursement programs, long-term care regulations, admissions and discharge procedures.
• Excellent customer service and speaking/presentation skills.
• Computer experience in Microsoft Excel, Word and Outlook, etc.
• Ability to interpret complex standards and regulations and write concise reports and histories.

Exposure to Hazardous Conditions:

• Exposure to blood and body fluid is occasional.

Preferred Job-Related Experience/Abilities/Education:

• Basic understanding of medical conditions, medications, and functional status for the population related to skilled and rehabilitation services.
• Bachelor's degree in a related field of study or equivalent combination of education and directly related experience is preferred.

ABOUT LUTHER ACRES:

Luther Acres located in the charming, historic town of Lititz is a Continuing Care Retirement Community with a long history of providing excellent care and services. It is part of Luthercare, which is a not-for-profit, faith-based, and mission-driven organization. Luthercare provides a network of services through its full continuum of care with three communities in Lancaster and Lebanon Counties. Luther Acres is its largest community, with nearly 600 residents living across its independent living cottages and apartments, personal care apartments, and skilled nursing healthcare center.

QUALIFICATIONS/REQUIREMENTS:

• A valid PA driver's license
• Two (2) years' experience in a customer service-oriented profession
• Two (2) years' experience working directly in admissions, marketing, and/or sales.
• Working knowledge of Medicare/Medicaid, managed care referral process, reimbursement programs, long-term care regulations, and admissions and discharge procedures.

PREFERRED JOB-RELATED EXPERIENCE/ABILITIES/EDUCATION:

• Basic understanding of medical conditions, medications, and functional status for the population related to skilled and rehabilitation services.
• Bachelor's degree in a related field of study or equivalent combination of education and directly related experience is preferred.

We are an equal opportunity employer. Luthercare is committed to providing a drug-free, tobacco-free, healthy, safe workplace for all team members.