Desktop Support Specialist, Sr.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Desktop Support Specialist, Sr. Employee Full-Time Professional USA Headquarters, Farmers Branch, TX, US 6 days ago Requisition ID: 1005 The Company Neora, LLC has established a direct sales business model that provides our products to customers around the globe via thousands of direct sales Brand Partners, resulting in aggressive growth and success since the company’s founding in 2011. Neora is positioned for continued growth both domestically and internationally. Neora is based in Dallas, Texas with the basic functional areas including a call center in the corporate office. We also have entities established in Canada and Mexico (2014), South Korea (2015), Australia (2016), Hong Kong, Colombia and New Zealand (2017), and Singapore (2018). The Position The Senior Desktop Support Specialist owns all end-user computing for Neora’s corporate environment. As the dedicated owner of desktop support, this role is responsible for the full lifecycle of endpoint and user-facing technology — from device configuration and software deployment to standards enforcement and user support. This is a highly autonomous position that partners closely with the Senior Infrastructure Engineer on escalated issues, while independently owning all desktop, hardware, and helpdesk operations day-to-day. The right candidate thrives in a small team environment, takes pride in building reliable systems and processes, and sees desktop ownership as an opportunity to make a direct and visible impact on the organization. Specific Accountabilities/Essential Functions of Position Own and manage the full helpdesk function as the primary point of contact for all end-user technical needs Ensure timely, effective resolution of all support requests with proper ticketing documentation Deliver exceptional customer service and serve as a trusted technology resource for all staff Develop and deliver training to employees on IT tools, best practices, and self-service options Own the user account onboarding and offboarding process end-to-end Endpoint & Hardware Ownership Own the full endpoint lifecycle — procurement readiness, configuration, deployment, patching, and retirement — across Windows and macOS Establish and maintain desktop standards for hardware builds, software configurations, and security baselines Manage all software deployments, updates, and patch cycles Maintain accurate IT asset inventory including desktops, laptops, and peripherals Own support for multifunction printers, conference room technology, and wireless devices Technical Troubleshooting Diagnose and resolve Windows and macOS application and networking issues independently Perform basic network troubleshooting and resolve end‑user connectivity issues Collaborate with the infrastructure team on escalated network or server level problemsProactively identify recurring issues and implement systematic fixes to prevent repeat tickets Documentation & Standards Build and maintain a knowledge base of user guides, standard procedures, and technical documentation Document all technical findings, processes, and solutions Own and enforce compliance with company hardware and software standards Recommend and implement improvements to IT policies, procedures, and configurations Job Qualifications Education & Certifications AS or BS degree in related field or equivalent experience CompTIA A+, Network+, or Microsoft Certified Professional (preferred) Experience 2–4 years of desktop support or helpdesk experience in a corporate environment Experience owning or independently managing end‑user support functions Ticket-based troubleshooting and documentation experience Technical Skills Third Party software experience Microsoft 365 / Office Suite Active Directory — user account management, Group Policy basics Network share management, DNS, DHCP, and basic networking concepts Third‑party software installation, licensing, and support Core Competencies Takes ownership — follows through and closes the loop Strong analytical and problem‑solving skills Excellent communication and customer service skills Comfortable building processes and documentation from the ground up Thrives working independently within a small, collaborative team Self‑motivated, adaptable, and positive under pressure Neora is an EEO Employer of all people including Females/Minorities/Veterans/Individuals with Disabilities. As an Equal Employment Opportunity employer, all employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. #J-18808-Ljbffr Neora