Corporate Service Director

Kenworth Sales Company was founded in 1945 by the Treadways and is still family owned through 4 generations. With the combined service and support of over 800 employees across 23 different locations, we were awarded the 2014 ATD Dealer of the Year Award and the 2019 Kenworth Parts & Service Dealer of the Year Award. Each of our Kenworth Sales locations has a similar culture throughout the entire company which makes you always feel a part of the family. Our Headquarters is located in Salt Lake City, Utah and is ran by Kyle Treadway-President of Kenworth Sales Company. 

JOB SUMMARY

The function of the Corporate Service Director is to assist in overseeing all branch service departments, coordinate corporate level service programs, support branch service managers, promote a safety culture and assist in employee recruitment and development.

DUTIES AND RESPONSIBILITIES

1. Assist all Service Managers in the operation of their respective service departments. Monitor all service department performance and assists Service Managers in maximizing productivity and efficiency, sales, quality of service, customer satisfaction, cost control, time management and profitability.

2. Create, promote and implement programs and services designed to meet corporate and departmental training needs. Track all service personnel training curricula, coordinate trainings schedules and ensure training agreements are met. To include KW online training, vendor training, customer service training, etc. 

3. Facilitate Service Managers communication with manufacturers, vendors, customers, service representatives, and each other as to promote best practices and procedures with a strong emphasis on warranty.

4. Assists Safety Director in implementing all Company safety programs including facility inspections, OSHA compliance, workmen’s compensation, environmental compliance, and other governmental regulations.

5. Mentor Service Managers with troubleshooting service department problems, conflicts, issues and/or opportunities that may arise from time to time. Investigate and resolve situations with affected parties in a prompt and thorough manner. Assist Service Managers in maintaining Company standards for quality, customer satisfaction, cost control and profitability.

6. Participates and assist Service Managers in the hiring process to ensure we hire qualified personnel. To include recruitment and participation with local technical school programs, training curricula, tracking apprentice training levels and Service Manager’s engagement in recruitment process.

7. Work with Vendors and Factory Rep’s on product deficiencies and warranty/ policy solutions on behalf of customers and Kenworth Sales Co.

8. Track and assist Service Managers and Warranty Personnel to help resolve aged warranty claims.

9. Gather and assemble technical data for accurate resolution to customer complaints and/or disputes, so the District Manager can resolve said disputes with customers or vendors as needed.

10. Assist in the continued development and support of Dealer Management Systems.

11. Identify and recommend necessary tooling for service departments.

QUALIFICATIONS

High school diploma or the equivalent, college degree preferred
Five years of experience as a heavy duty truck repair service manager
Working knowledge of all heavy truck repair methods
Sales experience preferred
Excellent communication, supervisory and managerial skills
Ability to manage and coordinate large department at a profit according to dealership guidelines
Computer skills to include Microsoft Office and dealer/vendor management systems. 
Professional personal appearance

BENEFITS

We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.

Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.