Lead Concierge

Lead ConciergeEmbark on a leadership journey as a Lead Concierge, where your passion for hospitality will set the standard for service excellence. As the guiding force behind the concierge team, you'll orchestrate seamless guest experiences, curating personalized recommendations and ensuring each visitor feels not just accommodated, but truly cared for.Responsibilities:Lead and mentor the concierge team, providing direction, training, and support to ensure a high level of service and professionalism.Personally engage with guests, understanding their preferences, needs, and expectations, and providing expert advice and assistance.Coordinate with various hotel departments to fulfill guest requests, reservations, and arrangements, ensuring a seamless and enjoyable experience.Conduct training sessions for the concierge team, keeping them informed about local attractions, events, and hospitality trends to enhance their knowledge and service delivery.Handle escalated guest concerns or issues, finding effective solutions and ensuring a positive outcome, while maintaining a high level of guest satisfaction.Qualifications:Minimum 1 year experience as a Concierge, or similar roleExperience at a luxury hospitality property is preferred.Benefits Package:The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.