Membership & Guest Experience Manager

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Wellness resources
• 401(k) matching
• Bonus based on performance
• Employee discounts

You don't just work the front desk. You create the experience and drive the business.

At Massage Heights Buckhead, every guest interaction matters. From the first phone call to the moment they leave the retreat, you create an exceptional experience while confidently introducing guests to our Wellness Programs and helping them become lifelong members.

This is a hospitality-driven sales role. Success comes from building genuine relationships, earning trust, and helping guests discover the value of consistent self-care.

We're looking for someone who is warm, confident, and driven. Someone who naturally connects with people, thrives in a fast-paced environment, and enjoys turning exceptional service into lasting memberships.

If you're passionate about hospitality, motivated by sales and results, and ready to grow your career, we'd love to meet you.

What You'll Be Known For

• Creating a welcoming, elevated experience for every guest.
• Owning every phone call with confidence, professionalism, and warmth.
• Building genuine relationships that lead to memberships and long-term loyalty.
• Following through on every detail and never letting opportunities slip by.
• Taking ownership of your performance and consistently achieving sales goals.

What You'll Do

• Deliver a five-star guest experience from check-in through check-out.
• Build meaningful relationships with members and first-time guests.
• Educate guests on the value of our Wellness Programs and confidently recommend memberships.
• Help retain members by creating experiences that exceed expectations.
• Support daily retreat operations while maintaining a positive, team-first attitude.
• Collaborate with therapists and team members to ensure seamless guest experiences.

What We're Looking For

• A natural communicator who enjoys connecting with people.
• Sales-minded with a passion for helping guests find the right solutions.
• Self-motivated, coachable, and accountable for results.
• Able to multitask and remain composed in a fast-paced environment.
• Positive, professional, and dependable.
• Previous hospitality, retail, customer service, or sales experience preferred.

Schedule Expectations

• 30-35 hours per week
• 4-5 shifts each week
• Availability for mornings, evenings, and weekends
• Flexible, open availability strongly preferred
• Reliable transportation with the ability to support both Buckhead and Brookhaven locations when needed

Compensation & Growth

• Competitive hourly pay
• Performance bonuses based on membership sales
• Guaranteed $1/hour pay increase every six months for team members who maintain strong performance, attendance, and meet eligibility requirements
• Ongoing coaching, leadership development, and advancement opportunities

Benefits

• One complimentary massage or facial every month
• Paid Time Off
• Medical, Dental, and Vision insurance options
• 401(k) with company match (up to 4%)
• Employee Assistance Program through the Massage Heights Family Fund
• Employee discounts on retail products and services

Why This Role Matters

This isn't just a front desk position. As a Spa Guest Experience Manager, you'll play a direct role in growing the business, strengthening member relationships, and creating the kind of experience guests remember long after they leave.

The energy you bring, the conversations you have, and the service you provide directly impact guest loyalty, membership growth, and the success of the entire retreat.

If you're looking for a career where exceptional hospitality, sales, and personal growth come together, we'd love to hear from you.