Operations Analyst I (5204)

Operations Analyst I (5204)

Secure Your Future with SEPTA A Leader in Transportation! The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth-largest transportation system in the U.S., connecting communities across a 2,200-square-mile service region. SEPTA is at the forefront of innovation in the transit industry, ensuring reliable and efficient services while driving economic growth in the Philadelphia region. We are proud to be recognized as: 2023 FORBES Best in State Employer Philadelphia Employer of Choice for 2024.

We are seeking to hire candidates for our Operations Analyst I (5204).

Opening Date: 06/29/2026

Closing Date: 07/10/2026

Job Grade: SAM 36

Salary Range: $59,540.00-$74,412.00

Overall Description Operations

Responsible for assisting the Director of Contract Compliance with program/project support consisting of various administrative and technical duties including analytical and data reporting and supporting the needs of the Contract Compliance section.

Specific Responsibilities Operations

Develop analytical reports for the Access fleet as required. Identifies trends related to vehicle equipment and mechanical failures required for corrective actions as well as overall fleet size. Analyzes on time performance (OTP) data for contractors, drivers, and associated tours. Processes and documents all data into a demand response scheduling database. Coordinates and documents the retirement of and receiving of Access vehicles in both the demand response scheduling and vehicle maintenance databases. Manage online database for all Access safety sensitive staff tracking new hire due dates, annual due dates, driver license expiration dates. Track and record all contractors liquidated damages, driver terminations, compliance holds, and vehicle maintenance. Prepare monthly forms for NTD (National Transit Database). Fill out forms for new buses and prepare paperwork for transfer of buses when contracts end. Develops and runs specified reports to target compliance utilizing a vehicle maintenance database for the Access Compliance Director and Officers. Measures the effectiveness of established maintenance programs. Reports on findings to immediate manager. Recommend changes to improve vehicle reliability, availability, cleanliness, and safety. Maintains and updates internal Access Key Performance Indicator (KPI) reports required for SEPTA and the FTA on a monthly, semi-annual, or annual basis. Analyzes contractor driver's records for valid/current licenses in accordance with applicable State laws. Additionally, reviews submitted criminal abstracts for contract adherence. Notifies Compliance Director and contractors where violations are identified. Coordinates resolution of motor vehicle violation issues with city and state agencies. Ensure contractors resolve issues in a timely manner. Records and updates all transactions in appropriate databases. Establishes and maintains a digital library for organizing and filing of all Access Paratransit contracts and related documents. Improves access and allows systematic tracking of contractual changes in scope, terms, and conditions as well as other information included in the contracts. Provides periodic reports to the Director of Contract Compliance with key performance indicator (KPI) and other statistical information pertaining to Paratransit operations. Provides documentation as required for contractual issues arising through review of the daily Control Center reports. Reviews with Director of Contract Compliance for contractual remedies. Performs other duties as assigned.

Qualifications and Experience Operations

Bachelor's degree required with some previous analytical experience preferred. An equivalent combination of experience and education (two (2) years of experience equates to one (1) year of formal education) may be considered in lieu of the Bachelor's degree requirement. Familiarity with multi-modal public transit systems - i.e., Bus/Light Rail/Heavy Rail/Commuter Rail/Paratransit operations preferred. Strong personal computer skills required. Must be proficient in Power BI, MS software, and Crystal reports applications as well as familiarity with Access. An exercise to measure the applicant's proficiency in Crystal reports and/or MS Access will be administered at the time of interview. Ability to prepare reports and maintain written as well as computer-based records required. Strong interpersonal skills required to deal effectively with a wide range of individuals at all levels and a strong work ethic. Excellent analytical, verbal, and written communication skills required. A review of employee's work record will be performed as part of the interview/selection process.

Why Join Our Team? Enjoy Outstanding Benefits! Comprehensive Healthcare Coverage Medical, prescription, dental, and vision plans with little to no employee premiums. Retirement Security Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan to build your financial future. Work-Life Balance Enjoy paid parental leave, generous vacation time, and paid holidays to recharge and spend time with loved ones. Employee Wellness Access wellness programs and resources to support your physical, mental, and emotional well-being. Invest in Your Growth We offer tuition reimbursement to support your education and career advancement. Student Loan Assistance Our positions qualify for the Public Service Loan Forgiveness (PSLF) program, helping you manage and reduce student debt. Free Travel Perks Receive a FREE SEPTA Transportation Pass, giving you unlimited access to all SEPTA services!

Join us and take advantage of these incredible benefits while making a difference in your community! Join the Best in Transit! Apply Today Click Apply Now and take the next step in your career with SEPTA!

Southeastern Pennsylvania Transportation Authority