HVAC Service Technician

HVAC Service Technician

Deliver Excellence. Solve Problems. Build Customer Trust.

At Ultimate Heating, Air & Plumbing, we've spent over 20 years building a reputation for excellence throughout the Boise Valleyand we're continuing to grow.

We're looking for an HVAC Service Technician who takes pride in delivering exceptional service, solving problems the right way, and creating an outstanding customer experience on every call.

This role is critical to our successyou are the face of our company in the customer's home. You'll diagnose, repair, maintain, and install HVAC systems while building trust and delivering the level of service our customers expect.

If you're driven, accountable, customer-focused, and ready to grow your career, we'd love to meet you.

Compensation & Benefits

Pay: $55,000.00 - $150,000.00 per year (Performance Pay)

Performance-based earning opportunities

100% Employer-Paid Medical Insurance

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off & Paid Holidays

Life Insurance

Tools & Support

Company vehicle

Fuel card

Company cell phone & iPad

Company-provided uniforms

Fully stocked support team and resources

Growth & Development

In-house HVAC Training

Ongoing technical and customer service training

Leadership development opportunities

Career advancement within a growing organization

Team & Culture

Strong team environment focused on accountability and customer service

Company events, bonuses, and employee perks

Boise Hawks tickets

Year-round work and career stability

Supportive leadership committed to your success

The Role (What You'll Own)

This isn't just fixing heating and cooling systemsit's about providing an exceptional customer experience while delivering high-quality HVAC service.

You will:

• Diagnose, repair, maintain, and install residential and light commercial HVAC systems
• Educate homeowners on repair options and system recommendations
• Represent Ultimate Heating, Air & Plumbing with professionalism and integrity
• Deliver a five-star customer experience on every visit

Key Responsibilities

Service & Technical Execution

Perform preventative maintenance, diagnostics, repairs, and installations

Troubleshoot HVAC systems accurately and efficiently

Install equipment according to manufacturer specifications and company quality standards

Ensure all work meets safety and code requirements

Customer Experience

Build trust through professionalism and clear communication

Explain system issues and recommended solutions in a way customers understand

Deliver an exceptional customer experience from arrival to completion

Performance & Accountability

Take ownership of your performance and customer satisfaction

Maintain productivity, quality workmanship, and efficiency

Participate in ongoing coaching and training

Standards & Consistency

Maintain clean, organized work areas and company vehicles

Accurately document all services performed

Follow company policies, procedures, and safety standards

Represent the company professionally at all times

Team Collaboration

Communicate effectively with dispatch, management, and teammates

Support company goals and contribute to a positive team culture

Participate in training and continuous improvement

What We're Looking For

• Must be 21 years of age or older
• Valid driver's license with an insurable driving record
• Ability to pass a background check
• Ability to pass a pre-employment drug screen (including marijuana)
• Previous HVAC experience preferred
• EPA Certification preferred
• Apprentice or Journeyman HVAC License
• Strong mechanical aptitude and troubleshooting skills
• Knowledge of HVAC systems, installation practices, and safety standards
• Excellent communication and customer service skills
• Ability to work independently while managing time effectively

Important

This is a customer-facing position. Professionalism, communication, and technical expertise are equally important.

Success in this role comes from:

• Delivering exceptional customer service
• Solving problems efficiently
• Taking ownership of your work
• Maintaining high-quality workmanship
• Continuing to learn and grow