Head of Project Management

About Nava

Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. You’ll manage the support of a mid-large scale product, working closely with our engineers, designers and government partners to triage issues and distill them into clear, actionable tickets for the team. You'll also work with the team to continually improve on our response and support of the system and build close working relationships with a variety of people, including engineers, client stakeholders, and partner vendors. You think holistically and understand how the details of the project fit into the bigger picture, and take pride in working through highly ambiguous situations to deliver value to users. Work directly at the intersection of government and the Nava team to manage our sprint process, estimate our efforts, triage incidents, manage expectations, and track and communicate progress as well as remove blockers when needed Proactively build relationships with stakeholders and other contractors Understand the team’s objectives, systems, and capabilities in order to make decisions about project priorities and to help resolve issues Coordinate multiple contractor teams to bring alignment to large ecosystems and create holistic success for everyone Accurately report risks, successes, progress, and failures Manage the team’s velocity and continually improve our processes for organizing ourselves and our work Demonstrate a passion for learning, embrace change, and ask insightful questions particularly about business needs and IT capabilities 5 years of experience as a Project Manager, Delivery Manager, Scrum Master, or Product Manager in a complex software development environment with multiple stakeholders ~ Experience with both the use and management of ticketing systems. Jira and Confluence are used on this project so experience with them specifically is ideal, but it's more important that you’re diligent at tracking down issues and documenting them clearly ~ Ability to demonstrate experience leading projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale ~ Experience working with product, design, and engineering teams as a cohesive unit and maintaining open lines of communication in a multi-disciplinary environment ~ Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery ~ Ability to grow and nurture existing and new client relationships to help drive prioritization across multiple projects and create ecosystems of success ~ Project management in a government context (state or federal) Experience working on iterative projects using prototypes, product pilots, and user research Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders Experience launching new production systems with high public visibility in a fast-changing regulatory environment Experience working with development teams building APIs This role is pending contract award. Legal authorization to work in the United States Work authorization that doesn’t require visa sponsorship, now or in the future May be subject to a government background check or security clearance, depending on the contract Health coverage

— comprehensive medical, dental, and vision plans to support your overall health needs Insurance coverage

— Nava provides disability, life, and accidental death insurance at no cost Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge Company holidays

— enjoy 12 paid federal holidays each year on top of your regular PTO Annual bonus

— when Nava meets its goals, eligible employees receive a performance-based annual bonus Wellness program

— full platform offering physical, mental, & emotional health resources & support tools Virtual care

— see doctors online with no copay through a virtual visit program (depending on available providers) Sabbatical leave

— earn extended unpaid leave after continuous service for personal growth or rest 401(k) match

— Nava matches 4% of your salary to support your retirement savings plan Flexible work

— remote-first environment with flexibility built around your schedule and responsibilities Home office setup

— company laptop & setup assistance provided via Staples for remote work needs Utility support — monthly reimbursement to help offset eligible home office utility expenses Learning opportunities

— internal training programs and resources to help grow your professional skills Development opportunities

— LinkedIn Learning access & an annual allowance for courses, tuition, & certs Referral bonus

— get rewarded when you refer great people who join the Nava team Commuter benefits

— pre-tax commuter programs to support in-office travel when applicable Supportive culture

— A collaborative and remote-friendly team environment where people genuinely care We have fully remote options if you reside in one of the following states: Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community. com if you would like to request any form of reasonable accommodation during the application or interviewing process. Nava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.