RETAIL FOOD SERVICE MANAGER

Job Summary We are seeking a dynamic and results-driven Retail Manager to lead retail dining operations within a high-volume healthcare food service environment. This role oversees a unionized team and is responsible for delivering an exceptional guest experience while driving operational excellence, financial performance, and innovation across multiple retail and service outlets. With a $2.25M managed volume and a team of approximately 12 associates, this leader will play a key role in supporting broader Food & Nutrition Services operations as part of a collaborative, cross‑functional leadership team. Key Responsibilities Manage day‑to‑day retail and cafeteria operations, ensuring alignment with Morrison Healthcare standards for food safety, team safety, and operational performance. Lead, coach, and mentor a unionized team; drive accountability across all shifts and service periods. Oversee hiring, training, and performance management of hourly team members. Plan, execute, and supervise retail initiatives, promotions, pop‑ups, and surprise‑and‑delight events to enhance the guest experience. Collaborate with the Executive Chef and leadership team to support internal catering operations. Maintain strict adherence to cash handling procedures, payroll processes, and financial reporting standards. Ensure proper execution of opening and closing procedures, daily checklists, and operational routines. Monitor and manage financial performance, including reporting, basic accounting functions, and budget adherence. Promote high standards of customer service, food quality, sanitation, and presentation. Complete required daily, weekly, and monthly reports in accordance with corporate policies. Support management rotation schedules, including early mornings, evenings, weekends, and holidays. Preferred Qualifications Bachelor’s degree in Food Service Management, Hospitality, or related field; Associate degree with relevant experience also acceptable. 1–3+ years of retail or foodservice management experience, ideally in a high‑volume environment. Prior experience working in a union environment strongly preferred. Experience managing multiple retail outlets or revenue streams. Background in cash handling, reporting, and basic accounting practices. Strong understanding of foodservice operations, catering, merchandising, and retail trends. Demonstrated leadership, coaching, and team development skills. Proven ability to drive accountability, operational consistency, and service excellence. Experience with marketing initiatives, promotions, and retail programming is highly desirable. Strong communication and interpersonal skills across all levels of the organization. Proficiency with Microsoft Office and general computer applications. What We’re Looking For We are looking for a hands‑on leader who thrives in a fast‑paced healthcare setting—someone who can innovate, inspire teams, and create a memorable guest experience while maintaining operational discipline and financial accountability. Benefits Medical Dental Vision Life Insurance / AD Disability Insurance Retirement Plan Flexible Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Equal Employment Opportunity Statement Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Certain positions may require Florida Level 2 background screening. Details: Morrison Healthcare maintains a drug‑free workplace. #J-18808-Ljbffr