Front Desk Associate Part-Time Ocean Pines

divh2Hospitality Specialist/h2pOpportunity for career advancement in a fast-paced, growth-oriented organization!/ppBelow are just some of the benefits youll receive:/pulliCompetitive Salary/liliPaid Time Off and Paid Holidays/liliCareer Growth/liliMedical/Dental with employer contribution/liliVoluntary Life Insurance, Disability, and Aflac Insurance/liliCompany-paid life insurance and long-term disability/lili401 (k) retirement plan/liliTravel Perks to Resort Locations/liliCompany Perks Program/li/ulpWhat are you motivated by?:/ppWe are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay./ppWhat youre great at:/pulliResponsible for the efficient and courteous operations of the front desk./liliResponsible for checking guests in/out. Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed to ensure guest satisfaction. Check online travel agents for rental inbound. Run reports and correct errors before guest check-in. Prepare night audit daily, and respond to any online reviews./liliAnswers and transfers call from the switchboard using proper telephone etiquette. Having the ability to answer guest questions about local restaurants and attractions./liliMake courtesy calls and follow-up calls to all guests issues. Send confirmation letters to owners/guests as needed. Make rental calls to notify owners whether their villa has been rented or not./liliCoordinate with all other departments to ensure a smooth response to guests requests./liliProcess all incoming revenue from all departments daily. Open and close the credit card machines and cashier audit reports. Balance out cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments. Daily post office and banking runs./liliPerform any other inventory management changes as directed by the supervisor or manager./liliPrepare check-in packets for the upcoming week, order office supplies as needed./liliEnter maintenance and service requests in SPI promptly. Block RCI points for unpaid accounts. Manage RCI banking, membership changes, and cancellations./liliAll other duties as assigned./li/ulpResponsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment./ppCapital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!/ppHeres what you can expect:/ppAt Capital Vacations we are united by a common purpose of Travel. Gather. Smile. Repeat. We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:/ppHeres what you have already achieved:/pulliHigh School Diploma/GED preferred/liliPrior experience in a hospitality or customer service role preferred/liliComputer skills, attention to detail, excellent customer service skills, and the ability to work under pressure/li/ul/div