Service Technician II

Service Technician II

Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued.

Fountain Park/Villas has 214 units and is located in Canoga Park, CA.

Sunday through Thursday in addition to participation in an on-call rotation (required).

$30.02 per hour.

Role Overview

As a Service Technician II, you will be the driving force behind the upkeep and maintenance of our community. The Service Technician II is responsible for completing resident and community maintenance requests promptly and preparing vacant apartments for occupancy. This role ensures the community's cleanliness, aesthetic appeal, and functionality, meeting Prime's standards of excellence. You play a crucial role in maintaining the community's appearance and safety. Your work significantly impacts residents' and prospects' first impressions.

Who You Are

• Technically proficient in residential property maintenance with a hands-on approach and high standards.
• Detail-oriented problem solver with ownership of your work and good decision-making skills.
• Proficient in customer service, staying calm and professional with residents.
• Punctual and determined professional eager to grow in property management.
• Team player who values customer service and strong relationships.

Key Responsibilities

• Diagnose and perform routine maintenance on appliances, building exteriors, doors, locks, electrical systems, flooring, landscaping, HVAC (with proper certification), plumbing, pools, and safety equipment.
• Prepare and update reports, work orders, and trackers.
• Inspect and prepare vacated apartments for new residents, ensuring they meet market-ready standards.
• Perform routine fire and life/safety inspections and annual unit inspections.
• Maintain accurate records of preventative maintenance, service requests, and apartment readiness through our mobile facilities application.
• Respond to resident inquiries and service requests with professionalism and efficiency.
• Ensure the community is free of unsafe conditions and promptly address any issues.
• Be familiar with utility cut-offs and property layout maps.
• Keep the community grounds clean and report any service needs.
• Maintain inventory of spare parts and materials, ensuring readiness for common repairs.

Requirements

• 2+ years of related experience in residential property maintenance (painting, appliance repair, plumbing, HVAC, etc.)
• Valid driver's license for operating community vehicles and/or golf carts.
• Able to participate in the shared, mandatory on call rotation.
• Multi-Family housing experience is preferred.
• HVAC Certification is preferred.

What We Offer

• Generous Benefits: Comprehensive medical, dental, vision, and RX plans.
• PTO: Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off.
• Retirement: 401k match up to 4%.
• Tools Provided: Service team members are provided with tool kits.
• Career Growth: Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more.
• Education: Tuition reimbursement for continuous learning.
• Employee Housing Discount: Housing discount offered at Prime Residential properties.

If you are a dedicated professional with a passion for maintenance excellence and customer service, we would love to hear from you! Apply now to join Prime Residential and contribute to our vibrant community.