Member Services Representative, AACU Mortgage Servicing

Member Services Representative, AACU Mortgage Servicing

The role is responsible for providing cross functional support in the Mortgage Servicing department. Set up new loans in the FICS servicing system. Handle property tax/insurance policy issues and provide service to members' questions regarding their property tax or insurance policy. Track and log legal documents related to mortgage processing. Prepare and image documents for record retention. Provide requested payoffs to members, loan officers, and other lenders. Review account information with members and requests corrections as necessary. Process legal documents when mortgage is paid in full. Perform other duties as assigned. The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications- Education & Prior Job Experience High school diploma or GED Previous customer/member service Preferred Qualifications- Education & Prior Job Experience College degree in relevant field or equivalent relevant industry experience Previous experience handling mortgages Previous banking or Credit Union experience Experience with Episys Skills, Licenses & Certifications Skilled in Microsoft Office software (e.g., Word, Excel, PowerPoint) gained through either work experience with the software or education and hands-on use Ability to demonstrate strong organizational and multi-tasking skills and capacity for attention to detail Ability to demonstrate above average interpersonal and communications skills & professional demeanor Ability to effectively prioritize work and meet deadlines under high volume pressure Ability to maintain satisfactory performance and attendance Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.