Substitute Student Services Technician

Job Posting

This posting is to create a pool of qualified applicants for the current and/or upcoming academic year. While the department may not be actively recruiting at this time, applicants who meet all minimum qualifications and have submitted complete application materials will be contacted if a substitute position becomes available.

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job; however, any additional duties will be reasonably related to this class.

Summary description:

Performs a variety of routine technical duties and other general program support and clerical assistance duties in support of assigned program area.

Supervision received and exercised:

Receives general direction from appropriate supervisor; checks with supervisor regarding non-routine assignments. May provide technical and functional direction to assigned student workers.

Representative duties:

The following duties are typical for this classification.

1. Performs a range of routine technical, program support, and clerical duties in support of assigned student services program area; provides information and assistance related to area of assignment.
2. Participates in organizing and coordinating assigned program activities; participates in implementing procedures to ensure efficient day-to-day operations of assigned area.
3. Participates in the development of yearly calendar of events, workshops, and other schedules related to assigned activities and services; reviews, updates, and informs others of essential timelines; coordinates assigned activities.
4. Participates in planning, organizing, scheduling, and conducting orientations, workshops, seminars, class presentations, tours, meetings, and other activities related to assigned program area; reserves facilities and make other necessary arrangements.
5. Provides routine technical information and assistance regarding area of assignment to students, staff, and the public; explains program applications, policies, procedures, requirements, and restrictions.
6. Verifies and reviews materials, applications, records, files, and reports for completeness and conformance with established regulations and procedures; collects and processes appropriate information.
7. Compiles and tabulates data; compiles information and prepares appropriate forms, schedules, and reports; lists, abstracts, or summarizes data; inputs and reviews data and prepares special and periodic reports related to an assigned project and/or program area; verifies accuracy, completeness, and compliance to rules, procedures, regulations, policies, and other mandates.
8. Establishes and maintains records including student records; maintains interrelated filing systems; collects, compiles, and records narrative, statistical, and financial data and other information; researches and verifies information as requested.
9. Maintains and generates reports from a database or network system; maintains assigned calendars, schedules, and appointments; coordinates and arranges meetings related to area of assignment.
10. Assists with the development, implementation, and coordination of a tracking system for effective monitoring of students and for evaluating program outcomes; assists with tracking, reporting, and evaluating of student/program progress.
11. Participates in coordinating communication and activities with other District departments and personnel, educational institutions, governmental and private agencies, and the public.
12. Participates in program review; assists in the development and implementation of revised procedures.
13. Performs other duties related to the primary job duties.

Core competencies:

• Analyzing and interpreting data
• Customer focus
• Reading comprehension
• Professional and technical expertise
• Critical thinking
• Attention to detail
• Using technology
• Team work/involving others
• Writing
• Adaptability
• Innovation
• Listening
• Legal and regulatory navigation
• Professional integrity and ethics
• Valuing diversity

Qualifications:

Education/Training:

Equivalent to the completion of high school supplemented by thirty (30) semester units of college level course work in a related field.

Experience:

One (1) year of clerical experience.

Equivalency provision:

In the absence of thirty (30) semester units of college level coursework in a related field, the equivalent to the completion of high school and two (2) years of clerical experience is qualifying.

Physical demands and working environment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions; extended periods of time viewing computer monitor; possible exposure to dissatisfied individuals.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to occasionally lift, carry, push, and/or pull light to moderate amounts of weight up to 25 pounds; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.

Hearing: Hear in the normal audio range with or without correction.

Employment requirements:

The person selected for hire will be required to complete the following pre-employment requirements:

• Submit to and successfully pass DOJ live scan/fingerprinting. Cost of live-scan services to be borne by candidate.
• Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement)
• Tuberculosis (TB) risk assessment
• Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see job posting qualifications section for details).

Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College District's Administrative Procedures and Board Policies.