Front Desk Receptionist

Job Summary: The Premium Audit Coordinator serves as a key point of contact for premium audit inquiries, providing administrative and customer support through phone, email, and written correspondence. This role requires a high level of professionalism, strong communication skills, and the ability to remain calm and composed when handling sensitive or challenging conversations. Key Responsibilities: Direct and manage incoming phone calls related to premium audits Respond to customer, agent, and auditor inquiries via email in a timely and professional manner Prepare and send audit-related letters and documentation via mail Serve as a liaison between auditors, insureds, agents, and internal departments Handle difficult or escalated calls professionally without becoming emotionally reactive Track, update, and maintain accurate audit records and correspondence in internal systems Follow up on outstanding audit documentation and responses Ensure compliance with company procedures and service standards Qualifications: High school diploma or equivalent required Previous experience in customer service, administrative support, or insurance operations preferred Strong verbal and written communication skills Ability to remain composed, professional, and solution-focused during tough conversations Excellent organizational skills and attention to detail Proficiency with email, phone systems, and basic office software #J-18808-Ljbffr Express Employment Professionals - Cincinnati East