Benefits Specialist

SOAR Benefits SpecialistScheduled Weekly Hours: 40Schedule: Monday-Friday (9:00am-5:00pm)Pay Range Minimum: $19.00Education We're Looking For: Minimum of a Bachelor Degree (dependent upon experience) (Required)Certifications We're Looking For: Drivers License (Valid) - USA, Qualified Professional (QP) - Monarch-DSM, SOAR Caseworker Certification - Substance Abuse and Mental Health Services AdministrationExperience We're Looking For: Experience in case management, social services, or healthcare assistance, with a focus on disability benefits or related services serving children or adults. 1-4 years (Dependent Upon Education - see Job Description) Required. Knowledge of Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs and application processes. Not RequiredAdditional Details: Must obtain SOAR Caseworker Certification (can obtain upon hire, if needed). A Qualified Professional (10A NCAC 27G.0104) must have one of the following:Bachelor's degree (non-Human Services) with 4 years Full time OR 8 years Part time applicable experience requiredBachelor's degree (Human Services) with 2 years Full time OR 4 years Part time applicable experience requiredMaster's degree (Human Services) with 1 year Full time OR 2 years Part time applicable experience requiredJob Description Summary: The primary responsibility of the SOAR Benefits Specialist is to assist individuals in applying for disability benefits by providing comprehensive support throughout the application process. This role involves guiding individuals through the required paperwork, gathering necessary medical documentation, and advocating for their case to ensure they receive appropriate benefits in a timely manner. This position will work closely with healthcare providers, social services, and government agencies to ensure that individuals meet eligibility criteria and comply with necessary regulations.What You'll Do:Provide initial and ongoing assessment to support identified individuals with accessing and applying for Disability benefitsAdvocate, obtain and community with other providers and natural supports as needed to support the individual's application for benefitsAssist individuals in understanding the disability benefits application process, including eligibility criteria, required documentation, and the timelines involved.Provide one-on-one guidance and support in preparing application materials, ensuring completeness and accuracy.Assist with gathering and submitting necessary medical records and other supporting documents required for disability benefit applications.Ensure all documents are properly organized, complete, and submitted to the appropriate government agencies.Follow up on the status of applications and assist patients with any additional paperwork or steps needed.Assist patients in appealing denied claims and guide them through the steps of the appeals process.Maintain accurate and confidential records, documenting all interactions, progress, and updates on applications.Track and monitor each individual's progress throughout the application and appeal processes.Answer questions and clarify concerns regarding the disability benefits systemUse a range of communication skills and strategies to establish a mutual relationship with the individual, staff, co-workers, supervisors, other stakeholders and people who are important to the individuals receiving servicesIdentify opportunities for community connections and development/enhancement of natural support networks for people served. Work with service staff to educate people served on these options and access opportunitiesPrepare and submit required or requested reports, documents, assessments, evaluations and paperwork. Review and sign off on clinical documentation as required. Release confidential information within assigned departments when authorized.Continuously use person-centered approaches and positive approach strategies when interacting with individuals.Provide exceptional customer service by ensuring that individuals feel supported and informed during the entire disability application process.Serve as a point of contact for individuals seeking assistance with disability benefits and provide updates in a timely manner.Attend and actively participate in meetings and training as required.Maintain certification in all agency, state, and federal training requirements.Demonstrate knowledge of emergency procedures including preventative and crisis services.Work with supervisor on the continual assessment and enhancement of services provided throughout the agency.Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.Follow service definition guidelines for services being provided.Complete all other relevant responsibilities as assigned by the supervisor.Driving and travel may be required.Benefits: We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package—and what matters most to you—during the interview process.