Assistant Manager

Job Title: Assistant Manager


Reports To: Property Manager


RCMI Property: Lake Forest

WHO WE ARE

We are a well-established property management company with over 40 years of success, operating across 7 states. Our reputation is built on strong operations, long-term relationships, and a people-first culture.

Why join us? Our average employee tenure is 10+ years-because we invest in our people and create a workplace where you can grow and thrive. If you're looking for more than just a job, a long-term career with growth, stability, and a great culture, we'd love to meet you.

WHAT WE OFFER

• 100% Employer-paid medical coverage (employee-only)
• 401(k) with company match
• Employer HSA contributions
• Generous holiday schedule
• Career growth and advancement opportunities
• A collaborative, high-performing, and supportive culture

WHAT YOU WILL DO

As an Assistant Manager, you play a key role in supporting the daily operations of the community. You'll help drive financial performance, ensure compliance, support leasing efforts, and deliver an exceptional resident experience-all while stepping in to lead when needed.

This role combines operations, customer service, financial responsibility, and team support in a fast-paced environment.

Key Responsibilities:

Resident Experience & Retention

• Provide responsive, professional communication with residents and prospects
• Address concerns and escalate issues when appropriate
• Support resident retention initiatives and community engagement

Leasing & Marketing Support

• Assist with property tours, follow-ups, and application processing
• Support leasing efforts to maintain occupancy goals
• Ensure accurate and compliant leasing documentation
• Assist with marketing initiatives and outreach efforts

Operations & Property Management

• Support daily property operations to ensure efficiency, compliance, and community standards
• Help maintain a clean, safe, and market-ready property
• Coordinate with vendors and monitor service quality

Financial Performance & Collections

• Assist with rent collection and follow up on delinquent
• Help track performance metrics and support reporting
• Support occupancy, revenue, and expense control goals

Team Support & Leadership

• Assist in supervising on-site staff and providing guidance as needed
• Promote a positive, accountable, and team-oriented work environment
• Support team scheduling and coverage to maintain smooth operation

Compliance & Administration

• Ensure compliance with Fair Housing and all applicable regulations
• Maintain accurate records, files, and documentation
• Support office organization and administrative processes

WHAT SUCCESS LOOKS LIKE

• Supports achievement of occupancy and revenue goals
• Maintains high standards of resident satisfaction and retention
• Ensures accurate, compliant, and audit-ready documentation
• Effectively supports rent collection and delinquency management
• Contributes to a well-run, organized, and high-performing community
• Steps in confidently to support leadership and team operations when needed

GROW WITH US

This role is a key step toward property management leadership:

• Assistant Manager at a Larger Property
• Multi-Site Assistant Manager
• Property Manager
• Multi-Site Property Manager
• Senior Property Manager
• Regional or Corporate Roles

Advancement is based on experience, certifications, technical competencies, performance, and business needs.

WHAT YOU WILL BRING

• Strong customer service and communication skills
• Financial awareness, including rent collections and reporting
• Excellent organization and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving mindset with sound judgment
• Leadership ability and willingness to take initiative
• Working knowledge of Fair Housing and regulatory compliance
• Tech-savvy (Microsoft Office; property management software such as Yardi a plus)

Qualifications:

• High School Diploma or GED
• Leasing or property management experience preferred
• Valid Driver's License

Ready to build your career with a company that values stability, growth, and people? Apply today and join a team where you can make a real impact.