Program Manager

Mack is a leading contract manufacturer building medical equipment including blood analyzers, centrifuges, photopheresis devices, orthopedic and ophthalmology surgical tools, and other cutting‑edge medical devices. Essential Duties and Responsibilities Support new business development. Provide support to outside sales to assist with new business development. Collect information and support the preparation of proposal for new business development. Responsible for coordinating new program planning and launch preparations. Establish working relationships and leadership with project team members. Establish working relationships with customer service representatives. Confirm or define scope of work. Review customer-supplied program materials, draft program plan and pre‑production schedule. Ensure services performed meet applicable regulatory requirements. Communicate confidential concerns and requirements of NDA agreements and identify known or potential risks to the company, ensuring all information is controlled per contractual obligations. Identify resource requirements. Identify capital, equipment, and NRE requirements. Define raw material and purchased parts requirements. Ensure program information is reviewed and entered into company electronic document control system. Maintain financial tracking and cost management for each program. Follow phase gate process for product realization. Ensure Process Flow Diagrams, FMEA, and Control Plan are completed as required. Schedule and lead program team meetings reviewing program plan and coordinate launch team activities. Ensure project activity trackers are kept current and published. Responsible to keep project on schedule and stagger any bottlenecks. Responsible to keep project at or under budget. Responsible for all communication with customer on project status reporting. Confirm and manage all documentation to be complete and controlled in accordance with procedures such as bill of materials, drawings, electronic files, specifications, purchase orders. Ensure customer purchase orders are received, accurate, invoiced, and paid including tooling, capital equipment, and NRE/Design services. Ensure toolmaker and supplier accounts are managed, closed, and paid in a timely manner. Ensure warranty is appropriate for product and components. Provide project status reports to management. Responsible for management and growth of existing customer accounts. Primarily responsible for maintaining account relationships, achieving performance goals, profit, and total customer satisfaction. Continuously monitor program activity to achieve margin targets and confirm price checks. Serve as primary customer contact for account management. Identify and pursue new business opportunities within accounts. Responsible for business continuity planning and ongoing risk assessment specific to customers. Develop estimates and quotes for new sales opportunities within accounts. Manage sustaining program information such as2D prints, 3D files, engineering change orders. Manage disposition of obsolete material and slow‑moving inventory. Ensure continuous improvement by challenging functional departments to identify opportunities. Responsible for customer entertainment and hospitality during on‑site customer visits. Ensure contracts, supply agreements, and confidentiality agreements are current. Coordinate schedule and execution of QBRs with the customer. Frequently domestic and occasional international travel. Qualifications Bachelor’s degree (B.A. or B.S.) required, preferably in engineering, plus one to two years of related experience, or five years of related experience. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to lead team members and activities, prioritize and support requirements to meet deliverables. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions… #J-18808-Ljbffr