Dispatcher/CSR

CSR DispatcherAir Conditioning Specialist is hiring a dependable and customer-focused CSR/Dispatcher to support our Macon team. This position is responsible for answering customer calls, scheduling service appointments, dispatching HVAC technicians, and helping the field team provide timely, professional service.The ideal candidate is organized, calm under pressure, comfortable managing a high volume of calls, and able to adjust the schedule as priorities change throughout the day.ResponsibilitiesAnswer incoming calls professionally and assist customers with scheduling serviceGather accurate information about customers' HVAC concernsSchedule and confirm service appointmentsDispatch technicians based on location, availability, skill level, and urgencyMonitor the schedule and communicate delays or changes to customersMaintain regular communication with technicians and managersUpdate customer records, job notes, and appointment detailsFollow up with customers regarding service needs and appointment statusAssist with outbound calls, maintenance scheduling, and customer follow-upProvide excellent customer service during routine and urgent situationsQualificationsPrevious customer service, dispatching, call-center, or office experienceHVAC, plumbing, electrical, or home-services experience preferredService Titan experience strongly preferredComfortable handling multiple phone lines and a high volume of callsAbility to remain calm and professional with upset customersDependable attendance and reliable transportationAbility to prioritize changing needs in a fast-paced environmentWhat We Are Looking ForA positive and professional attitudeStrong follow-through and personal accountabilityA team player who communicates clearlySomeone who can balance customer needs with technician availabilityA quick learner who is comfortable using scheduling and dispatch softwareSomeone who understands that accurate communication is essential to a successful service departmentBenefitsCompetitive compensation based on experienceFull-time, stable employmentBenefits packagePaid time offTraining and opportunities for professional growthSupportive team environmentIf you are organized, dependable, and enjoy helping customers while keeping a busy service team moving, we would like to hear from you.Apply today to join Air Conditioning Specialist in Macon, Georgia.Air Conditioning Specialist is an equal-opportunity employer. Air Conditioning Specialist