Front Desk Agent

Front Desk Agent

As a Front Desk Agent, you will be responsible for completing arrival and departure transactions for guests checking in and out of the hotel in person, electronically, via phone call or at kiosk stations. Additionally, front desk agents are resources for all guest questions, providing services with an upbeat and positive attitude and are the first line of defense when resolving guest complaints.

How You Will Create the Extraordinary

Process check-in and check-out transactions for guests

Greet guests in the lobby and help with line management and crowd control

Assist guests with their self-check in and check out needs at kiosk stations

Manage hotel room inventory

Handle end of the day bookkeeping, auditing and account reconciliation

Assist guests with questions about the city and property

Assist guests with booking dinner, shows, etc.

Assists with guest service recovery when possible

Answer guest and team member phone or radio calls

Maintain an upbeat and positive attitude at all times

Responsible for being knowledgeable of current events in hotel to assist guests

Acts as a liaison on behalf of the guest to expedite guest requests

Maintain a professional and courteous attitude towards all guests (internal and external)

Anticipating guests' needs and guest expectations

Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies

Any other task/duties as assigned

What You Will Need

HS diploma or GED

One or more years of appropriate experience; or equivalent combination of education and experience

Must be at least 21 years of age

Strong interpersonal and communication skills

Proficiency in a second language would be beneficial

Self-starter with strong problem-solving ability

One year's experience in front desk or guest service field; 6 months experience in basic computer knowledge; team player

Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke

Close knit environment, with constant co-worker involvement

Must be able to complete several tasks at once with accuracy

Must be able to stand and walk for entire shift (an average 8-hour shift) while moving from kiosk to kiosk as needed to assist guests

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Wage: $16.75 per hour

Additional requirements

May be subject to smoking environment and moderate noise

Fast paced, high volume environment involving constant

Must be able to stoop, reach and bend as necessary

Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment

Job Info

Job Identification 90733

Job Category Hotel Operations

Job Schedule Full time

Locations Caesars Virginia (On-site)