Patient Registrar

Job Summary:

The Receptionist/Scheduler provides indirect patient care, including patient scheduling & registration. Performs all secretarial duties as requested. Maintains open communication lines throughout all departments. Is reliable, compatible, and supportive of all colleagues.

Supervisory Relationships:

Reports to Director of Nursing

Essential Duties & Responsibilities:

· Answer phones, triages all calls.

· Schedules surgical procedures.

· Prepares daily surgical schedule based on age and medical conditions.

· Verifies patient benefits and obtains authorization as needed.

· Communicates financial responsibility to patient prior to the date of surgery and documents communication.

· Collects patient payment when applicable.

· Registers all surgical patients.

· Verify patient demographics and insurance at time of service.

· Makes post-operative physician appointments if needed.

· Stays up to date on electronic and facsimile communication to ensure real time changes with surgical schedule.

· Prepares medical records as early as possible in advance of the patients’ date of service.

· Obtains all pre-operative clearance (when applicable).

· Maintains positive and open communication amongst all office based surgical schedulers.

· Communicates any changes to the surgical schedule to all involved parties in a timely and efficient manner.

· Prepares and sends anesthesia schedule to contracted anesthesia group, confirms anesthesia coverage.

· Sends anesthesia documentation to contracted anesthesia group for timely processing.

· Arrange patient transportation when needed.

· Escorts patients out of facility when needed.

· Acts as a translator when necessary.

· Prepares all surgical packets.

· Reviews all registration paperwork with patient at time of admission to include patient bill of rights and advance directive.

· Ensures accurate and timely completion of surgeon operative reports and files in a timely manner.

· Ensures that the medical record is completed and filed within 30 days of the date of service.

· Ensures specimens are picked up and signed off by courier when needed.

· Ensures lab results are obtained, signed and dated by surgeon, and filed within patient medical record.

· Identifies and subsequently orders all secretarial supplies and patient nutrition needs.

· Keeps family members informed of patient status when requested.

· Handle the delivery and receipt of all mail, packages, and deliveries.

· Collects and opens mail from mailbox daily.

· Scans all invoices received to the appropriate party.

· Scans all EOBs and billing documentation to RCM.

· Enters all patient payments received into patient record, prepares all monies for bank deposit.

· Establishes and maintains effective communication and good working relationships with coworkers.

· Adheres to dress code (surgical scrubs provided but not required if no entry to restricted areas).

· Knowledge of Privacy Practices, Patient Bill of Rights, and Advance Directives.

· Maintains knowledge of Infection Control & OSHA standards of practice.

· Knowledge of centers Policies & Procedures.

· Other duties as assigned include inventory/expiration validation/stocking.

Non-Essential Job Functions:

Able to perform any reasonable work request that falls within the qualifications but not specifically described.

Qualification/Certifications/Licenses:

· High School Graduate

· Must be detail oriented and well organized.

· Must be able to multi-task.

Working Conditions:

Environment: This position is in an Ambulatory Surgery Center. Physical Demands: this position requires extensive mobility, walking, and standing. There is potential exposure to patients with communicable diseases and/or blood borne pathogens.

Equal Opportunity Employer


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