Customer Service Representative

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Service Representative- Medical Insurance Full Time Remote Arizona, AZ, US Salary Range: $16.00 To $17.50 Hourly Live in Arizona, Florida, or Texas? Join a Top Workplace! Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth. While we don’t have a confirmed start date just yet, we are actively interviewing and excited to connect with qualified candidates!

WHAT’S IN IT FOR YOU – THE PERKS!

Pay rate is $16.00-17.50/hour with paid training Pay increase after proven performance Annual bonuses and merit raises available EZ Access MD – Free Healthcare for You & Your Family! Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being! Benefits That Start Early Healthcare, life insurance, and 401(k) kick in the first of the month after hire Sick time and PTO start accruing on day one—use sick time right away! After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual! Get paid to give back with volunteer time off Company-Provided Equipment We’ll set you up with everything you need to succeed—no equipment worries! Work comfortably from home and skip the commute. Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees. Growth & Development Enjoy access to training, coaching, and mentorship to grow your career.

A DAY IN THE LIFE

As a Customer Service Representative, you’ll handle incoming calls in a fast-paced, remote environment—helping customers, answering questions, and making a real impact. You’ll: Answer incoming calls and provide friendly, professional support Navigate systems like Clarc, OneNote, LifePro, and Teams to resolve inquiries Guide users through the provider portal setup and usage Stay on top of emails and respond to cases inClarc Bring a positive attitude and contribute to team improvements Meet performance goals while maintaining quality service End your day knowing you made someone’s experience smoother and more informed

WHAT WE'RE LOOKING FOR

Required: 6+ months in a call-center experience 1+ year of customer service experience Organizational and problem-solving skills Ability to navigate multiple computer systems Experience in a virtual desktop environment Distraction-free remote workspace High school diploma or GED Preferred: 1–2 years of health insurance experience Familiarity with Third Party Administrator (TPA) concepts Knowledge of medical/dental terminology or claims processing Additional expectations: Participate in virtual interviews using a computer with a working camera Comfortable in a diverse, inclusive, team-focused culture Complete pre-employment steps: Internet speed test Background screening, employment verification, and drug screening #J-18808-Ljbffr Velocitii