IT Manager/Director

Job Description

Job Description

We are looking for an experienced IT Manager/Director to provide leadership for technology operations and guide initiatives that support business objectives. This long-term contract position calls for a hands-on leader who can oversee infrastructure, support services, cybersecurity, and enterprise systems while building strong partnerships across the organization. The ideal candidate will combine technical depth with sound judgment in project delivery, process improvement, and team development.

Responsibilities:
• Direct daily technology operations across end-user support, infrastructure, servers, networks, telecommunications, cloud platforms, and core business applications.
• Lead and develop the IT team by setting clear expectations, encouraging growth, and promoting a service-oriented, accountable work environment.
• Drive the planning and execution of technology projects, maintaining priorities, timelines, budgets, and stakeholder communication throughout delivery.
• Act as the senior escalation resource for complex system issues, ensuring timely resolution and minimal disruption to business operations.
• Strengthen system reliability, performance, backup readiness, and security controls through monitoring, standards, and continuous operational improvement.
• Partner with department leaders to assess business needs, translate requirements into practical technology solutions, and recommend investments that support organizational goals.
• Create and maintain technical documentation, support procedures, workflows, and operational standards to improve consistency and efficiency.
• Evaluate current processes and identify opportunities to streamline work, reduce manual effort, and enhance the user experience across the organization.• 5+ years of experience in IT leadership, IT management, or a comparable technology oversight role.
• Demonstrated knowledge of Active Directory administration and enterprise backup technologies.
• Hands-on experience with Cisco technologies, computer hardware, and configuration management practices.
• Strong understanding of infrastructure operations, technical support models, and enterprise architecture principles.
• Proven ability to lead cross-functional projects using structured delivery methods such as Agile, Scrum, Kanban, Waterfall, or hybrid approaches.
• Experience gathering business requirements, producing functional documentation, and coordinating with stakeholders at multiple levels.
• Effective leadership, communication, and problem-solving skills with the ability to balance strategic planning and day-to-day operational needs.