RN Case Manager

RN Case Manager

Team:ICHC - Salary Grade:Grade 20$90,369 - $101,711 DOE

Reports To:Nursing Manager - Schedule:40 hours per week

FLSA Status:Salaried & Not Eligiblefor Overtime Pay - Last Revised:April 2026

POSITION SUMMARY

The Ilanka Community Health Center RN Case Manager works collaboratively with all members of the medical and behavioral health team to ensure access to appropriate, integrated care for the patients and clients of ICHC.

ESSENTIAL DUTIES

Supervises Referral Coordinator position and oversees referral operations.

Analyzes data to identify high risk and high-need patient populations for targeted case management services.

Facilitate treatment plan changes, in consultation with medical providers, for patients requiring more intensive or specialized healthcare services.

Assists patients in accessing necessary care resources, including the procurement of durable medical equipment and medications, particularly when resources are limited.

Responsible for the continuity of patient care throughout the PCMH environment; serving as the liaison between Behavioral Health and Clinical departments, including Medications for Assisted Treatment (MAT) program.

Coordinates and facilitates case management coordination meetings.

Applies for and manages all aspects of Special Diabetes Program for Indians and any other specialized care management funding opportunities.

Coordinate Narcan education, distribution and community outreach.

Assists with patient triaging.

As needed, provide direct patient care as registered nurse which may include Saturday coverage.

Maintain competencies and participate in CLIA waived testing and associated activities as needed.

Collaborate with the appropriate Native Village of Eyak departments in response to Tribal Member Social Determinants of Health needs.

Serves as initial point of contact for patient Video teleconferences.

Participates in Quality Assurance, Quality Improvement and Risk Management program.

Maintain a high level of confidentiality in accordance with HIPAA and HITECH regulations, which includes only accessing appropriate information needed to perform job duties.

ESSENTIAL DUTIES OF ALL STAFF

Follows all NVE policies and related department procedures.

Works safely in accordance with OSHA regulations and company safety policies.

Immediately reports unsafe conditions, hazards, or injuries to HR or the designated safety contact.

Assists with special events, meetings, and trainings as necessary.

Maintains confidentiality at all times.

Maintains awareness and sensitivity to various cultures.

Embodies Tribal values throughout all work.

Performs other duties as assigned.

ESSENTIAL SUPERVISORY DUTIES

Provide guidance, coaching, and support to employees to ensure performance and development.

Assign, monitor, and review work to meet quality and productivity standards.

Conduct performance evaluations and address performance or conduct issues promptly.

Enforce company policies, procedures, and workplace safety standards.

Promote a positive, inclusive, and professional work environment.

Serve as the primary point of contact for employee questions, concerns, and problem resolution.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

KNOWLEDGE

• Nursing principles, clinical standards, and evidence-based practices applicable to case management.
• Care coordination, utilization management, and discharge planning process.
• Chronic disease management, population health principles, and health promotion strategies.
• Community resources, social services, and referral processes.

SKILLS

• Able to assess patient's knowledge base and learning style, building rapport and providing education in a calm and caring manner.
• Maintains active listening skills and motivational interviewing techniques.
• Adept at providing clear verbal and written communication with patients, families and care teams.
• Accurately uses Electronic Medical Record for necessary documentation.

ABILITIES

• Able to identify risks, unmet needs and barriers to care; prioritizing interventions based on urgency and risk.
• Ability to balance direct services, coordination, and administrative responsibilities.
• Ability to apply clinical judgment and critical thinking to address complex patient situations and barriers to care.
• Proficient in managing multiple cases simultaneously, prioritizing workload effectively.
• Ability to adapt to changing patient needs, priorities, and healthcare environments, including evolving clinical and organizational requirements.
• Able to respond to emergency situations within clinic as well as participate in clinic response when assisting local hospital or city Incident Management Team in an emergency event.
• Able to attend trainings.

EDUCATION AND EXPERIENCE

This section outlines the education, training, and experience required for a candidate to be successful in this role, as well as preferred qualifications that make a candidate stronger. Preferred qualifications are beneficial but not mandatory.

EDUCATION Required: Graduate of an accredited school of nursing.

WORK EXPERIENCE Required: : Minimum of three (3) years of RN experience in a clinical setting. Preferred: : Minimum of one (1) year of case management experience.

: Minimum of one (1) year supervisory experience preferred.

CERTIFICATES / CERTIFICATIONS / LICENSES Required: Basic Life Support (BLS) or CPR Pro Certification required. : Case Manager certification. Or willing and able to achieve Case Manager certification within three (3) years of hire.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this position, the following will be required of employees:

Primarily Indoors

Ability to remain in a stationary position for extended periods of time.

Ability to regularly bend and/or crouch for long periods of time when performing patient medical services.

Ability to use sight, smell and touch to complete job tasks accurately.

Ability to operate a computer, telephone, and standard office equipment.

Ability to move about the office to access files, equipment, and attend meetings.

Ability to communicate effectively in person, over the phone, and through written correspondence.

Ability to review and produce documents and data on a computer screen and in print.

Occasional ability to lift and/or move up to 15 pounds to coordinate work. (e.g., office supplies, files).

Ability to adjust focus and maintain attention in an office setting with moderate noise.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this position, employees may be exposed to the following conditions:

Indoor office environment

Shared workspace in close proximity to other desks and colleagues

Moderate noise level (conversation, office equipment, phones)

Frequent use of computers, monitors, and other office equipment

Fluorescent or LED overhead lighting

Extended periods of sitting at a workstation

Occasional walking within the office and to shared resources (printer, break room, meeting rooms)

Possible exposure to paper dust, toner, and cleaning products used in the office

OSHA Category 1: Tasks routinely involve potential for mucous membrane or skin contact, exposure to blood, fluids or tissue. Use of personal protective equipment (PPE), when appropriate, is required.

Other Requirements: Required to submit to a background check and follow the NVE Tribe's drug policies.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified

Native Village of Eyak