Program Outcomes & Aftercare Coordinator

Program Outcomes & Aftercare Coordinator

The Harbor Light Center—a men's relapse-prevention and transitional living program dedicated to long-term resident success—is seeking a Data-Analyst & Aftercare Coordinator. This role is responsible for developing, tracking, and improving program outcomes across Harbor Light, with a strong focus on aftercare, alumni engagement, community engagement, and data integrity. The Specialist supports current and past program participants, including veterans, and plays a key role in enhancing program effectiveness, retention, and long-term recovery outcomes. This position reports directly to the Program Director.

Duties and Responsibilities

• Develop systems to collect, analyze, and report program data (housing stability, sobriety milestones, employment, aftercare participation, recidivism rates, etc.).
• Identify gaps, trends, and areas of concern in program outcomes, and collaborate with leadership to propose solutions.
• Maintain accurate, timely, and detailed outcome records for all active and alumni participants, including VA required data.
• Manage outcome tracking platforms such as HMIS, Wellsky, and other internal databases; ensure data integrity and compliance.
• Produce monthly and quarterly program outcome reports for leadership, grant requirements, fundraising use, and quality-improvement initiatives.
• Maintain the entire program census, including reports required by the VA, other grants, and internal stakeholders.
• Provide backup HMIS support to the Intake Coordinator and ensure seamless transition from intake through discharge and aftercare.
• Work with the Program Director and Program Manager to develop a robust aftercare program that supports graduates up to one-year post-discharge.
• Implement a structured follow-up schedule (30, 60, 90 days, 6 months, 12 months) to assess stability, identify relapse risks, and connect alumni to ongoing resources.
• Maintain consistent contact with graduates to increase success rates, using progressive engagement strategies.
• Organize quarterly alumni events, peer-support gatherings, and community-building opportunities.
• Track participation in aftercare services and evaluate the effectiveness of engagement strategies.
• Manage a small caseload of graduates for ongoing support and follow-up.
• Collaborate with external agencies, landlords, and housing partners to secure stable housing opportunities for residents.
• Maintain updated housing and community resource materials for residents, alumni, and case managers.
• Provide housing and aftercare support to veterans in accordance with VA contract requirements.
• Recruit and coordinate volunteers or partner organizations to enhance aftercare supports and alumni engagement.
• Develop referral feedback loops to understand the success of external placements and improve collaborative outcomes.
• Teach classes focused on post-graduation success a minimum of 1 hour per week.
• Assist with enforcing program rules and maintaining a positive, therapeutic community environment.
• Attend all staff meetings and participate in interdisciplinary collaboration.
• Maintain professional and confidential relationships in all interactions.
• Comply with all Salvation Army policies and procedures.
• Perform other duties as assigned to ensure seamless program operations.

Education, Experience, Skills, Qualifications

• Bachelor's degree in Human Services, Social Work, Counseling, Public Health, Data Analytics, or related field (required). Master's degree preferred.
• Experience working in recovery, residential programs, transitional housing, or behavioral health settings.
• Demonstrated experience with data collection, tracking, and outcome reporting (HMIS experience strongly preferred).
• Strong analytical skills with the ability to identify patterns, gaps, and opportunities for improvement.
• Ability to build rapport with residents, alumni, and community partners.
• Strong organizational, documentation, and communication skills.
• Ability to manage multiple projects, deadlines, and follow-up schedules.
• Knowledge of VA-specific program requirements is a plus.
• Must be able to work collaboratively within a team and independently with minimal supervision.
• Cultural competence and ability to work with diverse populations.
• Valid driver's license required.
• A minimum age of 21 (for insurance provision) and possession of a valid in-state driver's license is required.
• An MVR will be processed every year in accordance with The Salvation Army's policies.
• Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies.
• Ability to maneuver.
• Ability to remain in a stationary position.
• Ability to grasp, push, pull, and reach overhead.
• Ability to operate telephone.
• Ability to lift 25 pounds.
• Ability to access and produce information from the computer.
• Ability to understand written information.
• Qualified individuals must be able to perform the essential duties of the position with or without accommodation.