Product Manager- Omnichannel Store Systems

A bit about us: Established in 1994, The Fragrance Shop is the UK’s leading independent fragrance retailer. Our aim is to make mainstream and luxury fragrances affordable and accessible to all. We showcase more than 130 fragrance brands in over 220 stores throughout the UK and online at ww.thefragranceshop.co.uk. The role: We are expanding and are looking for a Product Manager, Omnichannel Store Systems to join the team and be part of a growing and vibrant brand. Why you’ll love working here: Enjoy work-life balance with our flexible working scheme - including 15 work from home days a year, duvet days and the choice to flex your working hours. Vibrant state-of-the-art office, conveniently located in Trafford Park with great transport links and free onsite parking. No need to travel to the gym – we have one here for you! Take advantage of our free onsite gym facilities before/after work or even pop in at lunchtime. Generous staff discounts on a wide range of fabulous fragrances. Excellent progression and development opportunities – work with teams who are passionate about what they do and develop your expertise within a creative and collaborative space. Key Duties and Responsibilities Product Innovation & Delivery : Drive the innovation and delivery of digital products to ensure a seamless experience across all retail touchpoints. Application Management : Administer and maintain the digital product ecosystem, with a focus on retail-facing applications and the Fraegra Shopify Platform . User Experience Optimization : Provision and configure digital resources to improve efficiency for colleagues and enhance the customer journey. Commercial Impact : Monitor omnichannel systems for performance and availability to assist in increasing and maintaining revenue. Efficiency Initiatives : Identify and implement cost reduction initiatives to improve overall business and application efficiency. Access Management : Manage identity and access controls for colleagues and customers using Azure Active Directory to ensure secure and efficient application usage. Incident & Troubleshooting : Support incident management and troubleshoot digital application issues to minimize disruption to the customer journey. Documentation : Maintain accurate technical documentation and procedures to ensure operational consistency and knowledge sharing. Project Governance : Work on new requirement projects by gathering business needs and drafting technical specifications to drive innovation and delivery. Risk Management : Identify security risks within the applications and implement controls to protect customer data and maintain revenue integrity. Vendor Management : Conduct contract negotiations for 3rd party digital service and application providers. Performance Monitoring : Monitor Content Delivery Networks (CDN) and remediate issues to ensure high-performance digital experiences. Innovation and Execution Idea Generation : Proactively identify opportunities to enhance the store of the future by staying abreast of retail tech trends and colleague feedback. Concept to Reality : Bridge the gap between abstract concepts and functional products by defining clear roadmaps and technical requirements. Prototyping & Testing : Lead the pilot phases for new features within ScentAddict and MyTFS, ensuring they solve real-world friction points before full-scale rollout. Continuous Improvement : Foster a culture of test and learn, utilizing data and store feedback to iterate on existing applications and drive long-term revenue growth. Skills, Knowledge, and Experience Essential Requirements 1–3 years of experience in product management, digital administration, or infrastructure support. Hands‑on knowledge of digital retail platforms, the Shopify ecosystem , and omnichannel applications. Strong understanding of networking, storage, and IAM (Identity and Access Management) concepts as they relate to application delivery. Desirable Requirements Relevant certifications in product management or digital retail technology. The Fragrance Shop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Per-Scent