Program Director (PHG - Philly Homes on Girard)

Job Description

Job Description

Job Type: Full-Time, Exempt
Reports To: Senior Shelter Management Director 

Position Overview:
The Program Director is responsible for managing the day-to-day operations of the program, ensuring seamless delivery of services, compliance with funding requirements, and the achievement of program goals. This role focuses on developing and implementing skill-building, educational, and transformational programming for participants while leading a team of Participant Advocates. The Program Director also plays a key role in reporting program performance and impact to stakeholders.

Key Responsibilities:

Program Leadership and Compliance:

• Administer daily operations of program services, activities, and assigned staff.
• Ensure all program activities comply with funding regulations and organizational policies.
• Develop and implement clear program objectives aligned with funder and agency requirements.
• Conduct regular facility checks to ensure operations are in compliance with policies and procedures.

Team Management and Development:

• Provide weekly, bi-weekly, and monthly supervision of subordinate staff.
• Organize staff meetings, create and manage work schedules, and address scheduling needs.
• Recommend and document staff training requirements to enhance team capabilities.

Program Planning and Execution:

• Develop and monitor program budgets to ensure fiscal compliance.
• Plan and coordinate program activities, documenting adherence to funder and organizational standards.
• Identify and secure resources for participant referrals and organizational needs.
• Oversee HMIS data collection systems to track participation, demographics, and other key metrics.

Reporting and Stakeholder Engagement:

• Prepare and submit timely reports, including weekly and monthly program metrics and updates.
• Collaborate with the Chief Program Officer and funders to establish and enforce program policies.
• Make presentations about agency programs to referral sources and potential partners.

Quality Assurance and Risk Management:

• Ensure program compliance with regulatory and quality assurance standards.
• Maintain accurate and up-to-date documentation of service plans, treatment plans, and incident reports.
• Respond to emergencies and document incidents in accordance with funder and organizational policies.
• Perform other duties as assigned to support the overall goals and needs of the organization.

Education and Experience:

• Bachelor’s Degree from an accredited institution.
• Minimum of 5 years of administrative experience in programs serving homeless, mental health, or substance abuse populations.
• At least 2 years of supervisory or program development experience.
• Equivalent combinations of education and experience will be considered.

Skills and Competencies:

• Strong organizational and time management skills with the ability to prioritize effectively.
• Excellent verbal and written communication skills.
• Flexibility and responsiveness to emergency requests or changes in work schedules.
• Proficiency in data management systems and reporting tools.

Other Requirements:

• Valid driver’s license and satisfactory motor vehicle record.
• Must pass criminal and child abuse clearances.